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- Tasks: Join us as a Stock Associate, managing shipments and keeping our stock room organised.
- Company: Tory Burch is a renowned fashion brand known for its stylish and high-quality products.
- Benefits: Enjoy flexible hours, a fun team environment, and opportunities for growth within the company.
- Why this job: Be part of a vibrant team, contribute to customer experiences, and embrace a culture of collaboration.
- Qualifications: 1-2 years in retail stock roles; must be adaptable and ready to tackle challenges.
- Other info: We value diversity and provide equal opportunities for all applicants.
The predicted salary is between 24000 - 36000 £ per year.
As a Tory Burch Stock Associate, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, and understanding & executing on core operational policies & procedures. This may include answering the phone and anything else required to support product flow and the smooth running of the store. Helping our product find a proper home & ensuring Sales Associates have easy access to it can be like a game of Tetris, so it's important that you thrive on that challenge.
RESPONSIBILITIES
- Be Buddy/Team Player
- Model behaviour that reflects the company's core values
- Appropriately manage conflict and take ownership for your part in the team dynamic
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented
- Support the Customer Experience
- Accurately process all POS transactions and assist when necessary with operational activities
- Assist with telephone answering using proper telephone etiquette
- Ensure a high level of customer service through extensive product knowledge and product ownership
- Run product to the floor, ship product to customers, and conduct transfers per TRB directives on occasions when support is necessary
- Have a proper understanding of the radio communication tools used in the store
- Partner with GM and AGM to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs
- Represent the Brand
- Contribute to maintaining all brand and operating standards to support brand consistency
- Assist in maintaining store presentation standards
- Support the Business & Deliver Results
- Take ownership for maintaining a high standard of back of house and offsite storage organization
- Communicate inbound merchandise with team and prepare new arrivals for sales floor/visual displays
- Meet deadlines - IMRDs, damages, transfers, charge sends, etc.
- Operational Excellence
- Ensure accurate processing of all incoming and outgoing shipments and receipts
- Prepare shipments and ensure accuracy of documentation of all outgoing parcels
- Properly print tickets in WebIM
- Audit weekly inventory reports for accuracy
- Assist with store maintenance needs and supply ordering
- Maintain Operations Binders and ensure they are accurately updated
- Protect our assets by adhering to all loss prevention policies & procedures
CORE SKILLS
- Adaptable - Change before you have to
- Changes course easily - Knows when to be patient and when to push
- Works well in the gray - Shows grace under pressure
- Owns mistakes and learns from them
- Balances multiple priorities
- Entrepreneurial Spirit - Own it
- Takes initiative, doesn't wait for direction
- Builds for the future
- Takes personal ownership and accountability
- Is resourceful in getting things done
- Collaborative - No 'I' in Tory
- Is self-aware and open-minded
- Integrates the perspectives of others
- Is direct but respectful
- Communicates cross functionally
- Knows when to get people involved and when to make a decision
- Takes an inclusive approach
- Client & Brand Focus - Put yourself in Tory's shoes
- Passionate about the brand & the work
- Creates a transformational client experience
- Makes decisions in the best interest of the company and our customers
- Focuses on internal and external customers
- Live the Values - Being 'Buddy'
- Keeps 'Buddy Values' alive (kindness, humility, warmth, honesty, loyalty, compassion, integrity, passion)
- It's not just what you do, but how you do it
- Contributes to a positive & productive environment
- Functional Expertise - Know Your Stuff
- Has skills necessary to perform the job
- Keeps current on skills & practices
- Puts learning into practice
PRIOR EXPERIENCE NEEDED
1-2 years of stock-related experience in a high volume, customer-driven retail environment.
REQUIREMENTS
Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend. Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.
Stock Associate - Westfield, London employer: Tory Burch
Contact Detail:
Tory Burch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stock Associate - Westfield, London
✨Tip Number 1
Familiarise yourself with Tory Burch's brand values and culture. Understanding their emphasis on teamwork, customer experience, and operational excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Demonstrate your adaptability by sharing examples from previous roles where you successfully managed multiple priorities or handled unexpected challenges. This will show that you can thrive in a dynamic retail environment.
✨Tip Number 3
Highlight any experience you have with inventory management or stock organisation. Being able to discuss specific tools or methods you've used will showcase your functional expertise and readiness for the role.
✨Tip Number 4
Prepare to discuss how you would contribute to a positive team atmosphere. Think of examples where you've modelled collaborative behaviour or resolved conflicts effectively, as this aligns with the company's core values.
We think you need these skills to ace Stock Associate - Westfield, London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Stock Associate at Tory Burch. Highlight your ability to manage stock efficiently and support the team in maintaining a smooth operation.
Tailor Your CV: Customise your CV to reflect relevant experience in stock management or retail environments. Emphasise skills such as adaptability, teamwork, and customer service, which are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the company's values. Mention specific examples from your past experiences that demonstrate your ability to thrive in a fast-paced retail environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Tory Burch
✨Show Your Team Spirit
As a Stock Associate, teamwork is crucial. Be prepared to discuss examples of how you've collaborated with others in previous roles. Highlight your ability to manage conflict and contribute positively to a team environment.
✨Demonstrate Product Knowledge
Understanding the products you'll be handling is key. Research Tory Burch's brand and product lines before the interview. Be ready to explain how you would assist customers and Sales Associates with your knowledge.
✨Emphasise Adaptability
The role requires flexibility and the ability to handle multiple tasks. Prepare to share instances where you've successfully adapted to changing situations or priorities in a fast-paced environment.
✨Exhibit Strong Communication Skills
Effective communication is vital, especially when using radio tools or answering phones. Practice articulating your thoughts clearly and respectfully, and be ready to discuss how you would handle customer service issues.
