At a Glance
- Tasks: Lead and evolve retail technology across the UK and EU, managing modern POS systems.
- Company: Join a luxury lifestyle brand that empowers women and fosters a fun, inclusive culture.
- Benefits: Generous employee discount, competitive pay, health benefits, and free executive coaching.
- Other info: Dynamic team culture focused on collaboration, adaptability, and continuous learning.
- Why this job: Make a real impact in a global company while enjoying a vibrant work environment.
- Qualifications: 8+ years in IT, with 6+ years in retail; strong project management and communication skills.
The predicted salary is between 48000 - 72000 £ per year.
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because: When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding for high performance. Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales. We are invested in your professional growth – you’ll have access to free executive coaching on-demand.
This Role is Tailor-Made for You Because: We are seeking a seasoned Retail IT Manager to lead and evolve our retail technology landscape across the UK and EU regions. This role is ideal for a hands-on leader with deep experience in retail IT operations and project delivery, particularly in managing and deploying modern POS systems. The successful candidate will be based in our London office, working closely with store operations, infrastructure teams, and global IT stakeholders.
A Day in the Life: Key Responsibilities
- Lead the planning, execution, and support of retail IT initiatives, including POS upgrades, store openings, and infrastructure refreshes.
- Own the end-to-end lifecycle of retail technology deployments, ensuring timely delivery, budget adherence, and operational excellence.
- Collaborate with cross-functional teams including Retail Operations, Helpdesk, and Security to align IT solutions with business needs.
- Manage vendor relationships and coordinate with external partners for hardware, software, and network services.
- Ensure high availability and performance of retail applications, including CRM, mPOS, and store network infrastructure.
- Monitor and report on system health, incident trends, and support metrics to drive continuous improvement.
- Participate in strategic planning for retail technology evolution and innovation.
Requirements
- Minimum 8 years of experience in IT, with at least 6 years in a retail-focused environment.
- Proven track record of managing and deploying modern POS systems and retail applications.
- Strong understanding of retail operations, store infrastructure, and customer-facing technologies.
- Experience with project management methodologies and tools.
- Excellent communication and stakeholder management skills.
- Fluent in English; additional European languages are a plus.
- Willingness to travel across UK and EU regions as needed.
To Land This Role: Why You’ll Want to Join Our Team: How We Work Together
- Adaptable – We change before we have to
- Entrepreneurial – We own it
- Collaborative – There’s no “I” in Tory
- Client & Brand Focused – We put ourselves in Tory’s shoes
- Live the Values – We show up for each other
- Functional Expertise – We’re constantly learning and growing
#TeamTory Values: We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Retail IT Manager - (London, UK) employer: Tory Burch
Tory Burch in Bicester is an exceptional employer that values its team members and fosters a vibrant work culture focused on customer experience. With flexible scheduling options and opportunities for personal growth, employees are encouraged to thrive in a supportive environment where every contribution is recognised. Join us to be part of a dynamic team dedicated to creating memorable moments for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail IT Manager - (London, UK)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tory Burch, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tory Burch!
We think you need these skills to ace Retail IT Manager - (London, UK)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tory Burch, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tory Burch and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tory Burch that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tory Burch
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
