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- Tasks: Lead and evolve retail technology across the UK and EU, managing modern POS systems.
- Company: Join a luxury lifestyle brand that empowers women and fosters a fun, inclusive culture.
- Benefits: Generous employee discount, competitive pay, health benefits, and free executive coaching.
- Why this job: Make a real impact in a global company while enjoying a vibrant work environment.
- Qualifications: 8+ years in IT, with 6+ years in retail; strong project management and communication skills.
- Other info: Dynamic team culture focused on collaboration, adaptability, and continuous learning.
The predicted salary is between 48000 - 72000 ÂŁ per year.
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because: When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding for high performance. Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales. We are invested in your professional growth – you’ll have access to free executive coaching on-demand.
This Role is Tailor-Made for You Because: We are seeking a seasoned Retail IT Manager to lead and evolve our retail technology landscape across the UK and EU regions. This role is ideal for a hands-on leader with deep experience in retail IT operations and project delivery, particularly in managing and deploying modern POS systems. The successful candidate will be based in our London office, working closely with store operations, infrastructure teams, and global IT stakeholders.
A Day in the Life: Key Responsibilities
- Lead the planning, execution, and support of retail IT initiatives, including POS upgrades, store openings, and infrastructure refreshes.
- Own the end-to-end lifecycle of retail technology deployments, ensuring timely delivery, budget adherence, and operational excellence.
- Collaborate with cross-functional teams including Retail Operations, Helpdesk, and Security to align IT solutions with business needs.
- Manage vendor relationships and coordinate with external partners for hardware, software, and network services.
- Ensure high availability and performance of retail applications, including CRM, mPOS, and store network infrastructure.
- Monitor and report on system health, incident trends, and support metrics to drive continuous improvement.
- Participate in strategic planning for retail technology evolution and innovation.
Requirements
- Minimum 8 years of experience in IT, with at least 6 years in a retail-focused environment.
- Proven track record of managing and deploying modern POS systems and retail applications.
- Strong understanding of retail operations, store infrastructure, and customer-facing technologies.
- Experience with project management methodologies and tools.
- Excellent communication and stakeholder management skills.
- Fluent in English; additional European languages are a plus.
- Willingness to travel across UK and EU regions as needed.
To Land This Role: Why You’ll Want to Join Our Team: How We Work Together
- Adaptable – We change before we have to
- Entrepreneurial – We own it
- Collaborative – There’s no “I” in Tory
- Client & Brand Focused – We put ourselves in Tory’s shoes
- Live the Values – We show up for each other
- Functional Expertise – We’re constantly learning and growing
#TeamTory Values: We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Retail IT Manager - (London, UK) employer: Tory Burch
Contact Detail:
Tory Burch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail IT Manager - (London, UK)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail IT space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching Tory Burch's culture and values. Show us how your experience aligns with our mission of empowering women and creating a collaborative environment. We love candidates who resonate with our ethos!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining #TeamTory.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. Remind us why you’re the perfect fit for the Retail IT Manager role and express your excitement about the opportunity.
We think you need these skills to ace Retail IT Manager - (London, UK)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role and the brand shine through. We want to see how your values align with ours, so don’t hold back on sharing why you’re excited about joining #TeamTory!
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in retail IT. We love seeing how your skills match the job description, so be specific about your achievements and how they relate to the role of Retail IT Manager.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story! Use it to explain why you’re the perfect fit for this position and how you can contribute to our mission. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about wanting to join our amazing team!
How to prepare for a job interview at Tory Burch
✨Know Your Tech Inside Out
As a Retail IT Manager, you'll need to demonstrate your expertise in modern POS systems and retail applications. Brush up on the latest technologies and be ready to discuss how you've successfully managed and deployed these systems in previous roles.
✨Showcase Your Collaborative Spirit
This role requires working closely with various teams, so highlight your experience in cross-functional collaboration. Prepare examples of how you've effectively communicated and partnered with different departments to achieve common goals.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially regarding system health and incident management. Think of specific challenges you've faced in retail IT and how you resolved them, showcasing your ability to drive continuous improvement.
✨Embrace the Company Culture
Tory Burch values adaptability, collaboration, and a positive work environment. Familiarise yourself with their culture and be prepared to discuss how your personal values align with theirs. Show enthusiasm for being part of a team that empowers women and fosters growth.