At a Glance
- Tasks: Lead retail IT initiatives and manage modern POS systems across the UK and EU.
- Company: Join a luxury lifestyle brand committed to empowering women and fostering a fun culture.
- Benefits: Generous employee discounts, competitive pay, health benefits, and professional growth opportunities.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
- Why this job: Be part of a purpose-led company on an exciting growth journey with a supportive team.
- Qualifications: 8+ years in IT, with strong retail experience and project management skills.
The predicted salary is between 36000 - 60000 £ per year.
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
- When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.
- Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
- We have the best team in the world and believe in paying competitively and rewarding for high performance.
- Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
- We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
- We are invested in your professional growth – you’ll have access to free executive coaching on-demand.
This Role is Tailor-Made for You Because:
We are seeking a seasoned Retail IT Manager to lead and evolve our retail technology landscape across the UK and EU regions. This role is ideal for a hands-on leader with deep experience in retail IT operations and project delivery, particularly in managing and deploying modern POS systems. The successful candidate will be based in our London office, working closely with store operations, infrastructure teams, and global IT stakeholders.
A Day in the Life:
- Lead the planning, execution, and support of retail IT initiatives, including POS upgrades, store openings, and infrastructure refreshes.
- Own the end-to-end lifecycle of retail technology deployments, ensuring timely delivery, budget adherence, and operational excellence.
- Collaborate with cross-functional teams including Retail Operations, Helpdesk, and Security to align IT solutions with business needs.
- Manage vendor relationships and coordinate with external partners for hardware, software, and network services.
- Ensure high availability and performance of retail applications, including CRM, mPOS, and store network infrastructure.
- Monitor and report on system health, incident trends, and support metrics to drive continuous improvement.
- Participate in strategic planning for retail technology evolution and innovation.
Requirements:
- Minimum 8 years of experience in IT, with at least 6 years in a retail-focused environment.
- Proven track record of managing and deploying modern POS systems and retail applications.
- Strong understanding of retail operations, store infrastructure, and customer-facing technologies.
- Experience with project management methodologies and tools.
- Excellent communication and stakeholder management skills.
- Fluent in English; additional European languages are a plus.
- Willingness to travel across UK and EU regions as needed.
To Land This Role:
Why You’ll Want to Join Our Team:
How We Work Together:
- Adaptable – We change before we have to
- Entrepreneurial – We own it
- Collaborative – There’s no "I" in Tory
- Client & Brand Focused – We put ourselves in Tory’s shoes
- Live the Values – We show up for each other
- Functional Expertise – We’re constantly learning and growing
#TeamTory Values: We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humour.
Retail IT Manager - (London, UK) employer: Tory Burch
Tory Burch in Bicester is an exceptional employer that values its team members and fosters a vibrant work culture focused on customer experience. With flexible scheduling options and opportunities for personal growth, employees are encouraged to thrive in a supportive environment where every contribution is recognised. Join us to be part of a dynamic team dedicated to creating memorable moments for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail IT Manager - (London, UK)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail IT space, attend industry events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Tory Burch’s culture and values. Think about how your experience aligns with their mission of empowering women and creating a collaborative environment. Show them you’re not just a fit for the role, but for #TeamTory!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team and are willing to take that extra step.
We think you need these skills to ace Retail IT Manager - (London, UK)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail IT and how you can bring that passion to #TeamTory.
Tailor Your CV:Make sure your CV is tailored to the Retail IT Manager position. Highlight your experience with POS systems and retail operations, so we can see how you fit into our vision right away!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that makes it easy for us to understand your skills and experiences without wading through fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Tory Burch.
How to prepare for a job interview at Tory Burch
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest retail IT trends and technologies, especially modern POS systems. Brush up on your knowledge of CRM and mPOS applications, as well as any relevant project management methodologies. This will show that you’re not just familiar with the tech but are genuinely passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led IT initiatives in a retail environment. Think about times when you managed cross-functional teams or collaborated with vendors. Highlight your ability to deliver projects on time and within budget, as this is crucial for the Retail IT Manager role.
✨Understand the Company Culture
Familiarise yourself with Tory Burch’s values and culture. They value adaptability, collaboration, and a client-focused approach. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of empowering women and creating a positive work environment.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their current retail technology challenges or future projects. This not only shows your interest in the role but also demonstrates your strategic thinking and eagerness to contribute to their growth journey.
