At a Glance
- Tasks: Lead retail IT initiatives and manage modern POS systems across the UK and EU.
- Company: Join a luxury lifestyle brand that empowers women and values inclusivity.
- Benefits: Generous employee discounts, wellness support, and free executive coaching.
- Other info: Dynamic culture focused on collaboration, growth, and innovation.
- Why this job: Make a real impact in retail technology while working with a passionate team.
- Qualifications: 8+ years in IT, with strong retail experience and project management skills.
The predicted salary is between 60000 - 80000 £ per year.
Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales. We are invested in your professional growth - you'll have access to free executive coaching on-demand.
We are seeking a seasoned Retail IT Manager to lead and evolve our retail technology landscape across the UK and EU regions. This role is ideal for a hands‑on leader with deep experience in retail IT operations and project delivery, particularly in managing and deploying modern POS systems. The successful candidate will be based in our London office, working closely with store operations, infrastructure teams, and global IT stakeholders.
Responsibilities
- Lead the planning, execution, and support of retail IT initiatives, including POS upgrades, store openings, and infrastructure refreshes.
- Own the end‑to‑end lifecycle of retail technology deployments, ensuring timely delivery, budget adherence, and operational excellence.
- Collaborate with cross‑functional teams including Retail Operations, Helpdesk, and Security to align IT solutions with business needs.
- Manage vendor relationships and coordinate with external partners for hardware, software, and network services.
- Ensure high availability and performance of retail applications, including CRM, mPOS, and store network infrastructure.
- Monitor and report on system health, incident trends, and support metrics to drive continuous improvement.
- Participate in strategic planning for retail technology evolution and innovation.
Qualifications
- Minimum 8 years of experience in IT, with at least 6 years in a retail‑focused environment.
- Proven track record of managing and deploying modern POS systems and retail applications.
- Strong understanding of retail operations, store infrastructure, and customer‑facing technologies.
- Experience with project management methodologies and tools.
- Excellent communication and stakeholder management skills.
- Fluent in English; additional European languages are a plus.
- Willingness to travel across UK and EU regions as needed.
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready‑to‑wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. We encourage a culture that is welcoming and inclusive – everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding for high performance.
Values
- Adaptable – We change before we have to.
- Entrepreneurial – We own it.
- Collaborative – There's no "I" in Tory.
- Client & Brand Focused – We put ourselves in Tory's shoes.
- Live the Values – We show up for each other.
- Functional Expertise – We're constantly learning and growing.
Our teams show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Retail IT Manager in City of Westminster employer: Tory Burch
As a leading American luxury lifestyle brand, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. Based in London, the Retail IT Manager role offers not only competitive pay and generous benefits, including wellness support and exclusive discounts, but also exceptional opportunities for professional growth through on-demand executive coaching. Join us to be part of a dynamic team that values adaptability, collaboration, and continuous learning, all while making a meaningful impact in the retail technology landscape across the UK and EU.
StudySmarter Expert Advice🤫
We think this is how you could land Retail IT Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail IT space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or take on freelance gigs that allow you to showcase your skills in managing POS systems and retail applications. This will make you stand out when it comes to interviews.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Since we value collaboration and adaptability, think of examples from your past experiences that demonstrate these traits. Show us how you embody our values!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our amazing team.
We think you need these skills to ace Retail IT Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail IT Manager role. Highlight your experience with POS systems and retail IT operations, as these are key for us. Use specific examples that showcase your skills and achievements in similar roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for retail technology and how you can contribute to our team. Be sure to mention why you’re excited about working with us and how you align with our values.
Showcase Your Project Management Skills:Since this role involves managing IT initiatives, make sure to highlight your project management experience. Discuss methodologies you've used and successful projects you've led, especially those related to retail technology.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at Tory Burch
✨Know Your Tech Inside Out
As a Retail IT Manager, you’ll need to demonstrate your expertise in modern POS systems and retail applications. Brush up on the latest technologies and be ready to discuss how you've successfully managed and deployed these systems in previous roles.
✨Showcase Your Leadership Skills
This role requires a hands-on leader, so be prepared to share examples of how you've led IT initiatives in retail settings. Highlight your experience in collaborating with cross-functional teams and managing vendor relationships to show that you can drive projects to success.
✨Understand the Business Needs
Make sure you understand the company's values and how they align with retail operations. Be ready to discuss how you can tailor IT solutions to meet business needs, ensuring high availability and performance of retail applications.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world challenges. Think of specific scenarios where you’ve improved system health or driven continuous improvement, and be ready to explain your thought process and outcomes.
