At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join a luxury lifestyle brand that values creativity and collaboration.
- Benefits: Enjoy a generous benefits package and opportunities for professional growth.
- Other info: Embrace a culture of adaptability, entrepreneurship, and continuous learning.
- Why this job: Be part of a brand that empowers women and fosters a supportive work environment.
- Qualifications: Strong leadership skills and a passion for fashion and customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are an American luxury lifestyle brand founded in 2004. Tory Burch designs reflect casual elegance, innovative materials, and the balance of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home, and beauty. The Tory Burch Foundation, established in 2009, provides women entrepreneurs in the United States with capital, education, and community. We aim to create a work environment where people are encouraged to dream, explore, discover, and collaborate. We offer a generous benefits package and opportunities for professional growth.
Responsibilities
- Leadership Presence: Lead by example and model behaviour that reflects the company's core values; manage conflict appropriately; act as the Transformational Leader of the Floor to motivate the team toward sales plans and personal goals; ensure high levels of customer service through product knowledge and ownership; partner with the GM and AGM to ensure effective store communications and productive team meetings.
- Deliver the Customer Experience: Create an environment that delivers transformational customer experiences; provide consistent training and coaching to sales associates; own the customer journey in the boutique, customise it for the customer demographic, and maintain productive customer relationships; demonstrate strong selling skills and drive repeat business and proactive outreach.
- Represent the Brand: Communicate the Tory Burch brand aesthetic and lifestyle to associates and customers; embody a strong sense of fashion and enthusiasm; maintain brand and operating standards to support consistency; assist in maintaining store presentation standards; leverage in-store technology to enhance the customer experience.
- Operational Excellence: Perform store opening and closing procedures; process POS transactions, manage employee information, and handle inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity; adhere to policies and procedures with a focus on loss prevention and efficiency.
- Drive the Business & Deliver Results: Achieve personal sales and metric goals; build and maintain client relationships; maintain a solid client book to generate proactive sales; manage people resources to maximise sales, traffic, and engagement; monitor the sales floor and adapt based on key indicators and lessons learned; engage in clienteling, outreach, and event opportunities.
How We Work Together
- Adaptable – We change before we have to
- Entrepreneurial – We own it
- Collaborative – There's no “I” in Tory
- Client & Brand Focused – We put ourselves in Tory's shoes
- Live the Values – We show up for each other
- Functional Expertise – We're constantly learning and growing
Values
We show up with honesty and kindness, act with integrity and compassion, work with passion and humility, and lead with excellence and humour. We are committed to a welcoming and inclusive culture where every team member contributes to the company's evolution and success.
