At a Glance
- Tasks: Build customer relationships and create memorable shopping experiences in a luxury retail environment.
- Company: Join Tory Burch, a leading American luxury lifestyle brand with a vibrant culture.
- Benefits: Enjoy competitive pay, generous discounts, wellness support, and professional growth opportunities.
- Other info: Flexible hours and a fun, collaborative atmosphere await you at #TeamTory.
- Why this job: Be part of a purpose-driven team that empowers women and embraces creativity.
- Qualifications: 1-3 years in retail, strong communication skills, and a passion for customer service.
The predicted salary is between 30150 - 36850 £ per year.
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.
Life @ToryBurch is Special Because: When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. Our culture is welcoming and inclusive - everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding for high performance. Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales. We are invested in your professional growth – you’ll have access to free executive coaching on-demand.
A Day in the Life: The typical day is ... atypical. You might be building and maintaining new and existing customer relationships to drive the business and meet personal sales goals, creating the customer experience through use of selling skills and extensive product knowledge, understanding and communicating the Tory Burch brand philosophy and lifestyle with each other and the customer while ensuring all sales and operational policies and procedures are followed and maintained. The consistent thread is that you’ll be working with an amazing team of professionals who share your passion for excellence.
To Land This Role:
- One-to-three years’ experience in a high volume, customer-driven retail environment
- Strong personal selling and customer relations experience, along with verbal and written communication skills
- Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
- Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
Why You’ll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence.
How We Work Together: Adaptable - We change before we have to; Entrepreneurial - We own it; Collaborative - There’s no “I” in Tory; Client & Brand Focused - We put ourselves in Tory’s shoes; Live the Values - We show up for each other; Functional Expertise - We’re constantly learning and growing.
#TeamTory Values: We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Founded in 2004 in New York City, Tory Burch is an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections span ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation. Every team member is integral to the company’s unique culture and continuing evolution.
Sales Associate, Westfield White City in London employer: Tory Burch (UK) Limited (F/K/A Broomco (4209) Limited
At Tory Burch, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture where creativity and collaboration thrive. Our commitment to employee well-being is reflected in our generous benefits, including competitive pay, wellness support, and professional growth opportunities such as free executive coaching. Located in the heart of New York City, you will be part of a passionate team dedicated to delivering memorable customer experiences while embodying our brand values of honesty, kindness, and excellence.
Contact Details:
Tory Burch (UK) Limited (F/K/A Broomco (4209) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate, Westfield White City in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tory Burch (UK) Limited (F/K/A Broomco (4209) Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tory Burch (UK) Limited (F/K/A Broomco (4209) Limited!
We think you need these skills to ace Sales Associate, Westfield White City in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tory Burch (UK) Limited (F/K/A Broomco (4209) Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tory Burch (UK) Limited (F/K/A Broomco (4209) Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tory Burch (UK) Limited (F/K/A Broomco (4209) Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tory Burch (UK) Limited (F/K/A Broomco (4209) Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
