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- Tasks: Support victims of domestic abuse with housing advice and safety planning.
- Company: Join Torus Group, a leader in community support and safety.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSE Grade 3 or above; experience in housing or domestic abuse preferred.
- Other info: Dynamic role with potential for impactful community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Torus Group are seeking an experienced Domestic Abuse Officer to join our Tenancy Sustainment Team. In this vital role, you will ensure Torus provides a robust response to customers experiencing or at risk of domestic abuse. You will lead on safety-focused responses to disclosures, deliver survivor-led housing support, and contribute to wider safety planning.
You will provide trauma-informed support, make initial contact with victims and survivors, complete risk assessments, and follow local authority referral pathways to specialist services. The role also includes representing Torus at MARAC in St Helens and acting as deputy for Liverpool or Warrington, offering key housing input to help manage victim and survivor safety.
What You’ll Be Doing:
- Manage a caseload, providing housing-related advice and support to victims and survivors of domestic abuse.
- Complete DASH/Merit risk assessments and follow local authority referral pathways, including to specialist services and MARAC.
- Build effective multi-agency relationships and represent Torus at MARAC with clear, relevant housing input.
- Assess and arrange target hardening and other security measures where needed.
- Advise on rehousing options, supporting applications, priority requests, and access to emergency accommodation.
- Work with specialist domestic abuse services to provide practical support on housing, health, finance and wider safety planning.
- Record all assessments, plans and interventions accurately in QL case management.
- Empower customers to understand domestic abuse dynamics and regain control of their lives.
- Identify and report safeguarding concerns for adults and children, participating in relevant multi-agency meetings.
- Liaise with internal teams to meet housing needs and manage customer expectations about the service.
What We’re Looking For:
- GCSE Grade 3 and above education or equivalent relevant qualification, training, or experience.
- CIH level 3 or willingness to work towards.
- Evidence of working in the housing or domestic abuse sector.
- Experience of managing a case load and multi-agency working.
- Experience of crisis management, risk minimisation and of making decisions in difficult situations.
- Full UK Drivers License.
Interview Process: Candidates will undergo in-person interviews, consisting of competency-based questions.
Additional Information: Successful applicants must complete the following pre-employment checks including: Right to work verification, Qualification certificate check, Two satisfactory references, Occupational Health Questionnaire, Enhanced DBS check, Completion of all new starter documentation including signed T&C’s.
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
Domestic Abuse Officer in St Helens employer: Torus
Contact Detail:
Torus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domestic Abuse Officer in St Helens
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse sector or housing services. Attend local events or workshops to meet potential colleagues and learn more about the field. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for those competency-based questions! Think of real-life examples from your experience that showcase your skills in crisis management and multi-agency working. Practising your responses will help you feel more confident during the interview.
✨Tip Number 3
Show your passion for supporting victims and survivors! During the interview, share why this role matters to you and how you can make a difference. Your genuine enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Domestic Abuse Officer in St Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Domestic Abuse Officer role. Highlight your experience in managing a caseload and working with multi-agency teams, as these are key aspects of the job. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting victims of domestic abuse and how your skills can contribute to our Tenancy Sustainment Team. Keep it personal and engaging – we love to see your personality come through!
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have in the housing or domestic abuse sector. Mention specific examples of crisis management or risk assessments you've conducted, as this will demonstrate your capability for the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the details about the role and our amazing team!
How to prepare for a job interview at Torus
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Domestic Abuse Officer. Brush up on your knowledge of risk assessments like DASH/Merit and understand the local authority referral pathways. This will show that you’re not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in managing a caseload and working with multi-agency teams. Think about times when you’ve successfully navigated crisis situations or made tough decisions. This will help you stand out as someone who can handle the challenges of the role.
✨Practice Competency Questions
Since the interview will focus on competency-based questions, practice answering them using the STAR method (Situation, Task, Action, Result). This structured approach will help you articulate your experiences clearly and effectively, making it easier for the interviewers to see your potential.
✨Be Ready to Discuss Safeguarding
Given the sensitive nature of the role, be prepared to discuss safeguarding concerns. Have examples ready that illustrate how you’ve identified and reported safeguarding issues in the past. This will demonstrate your commitment to protecting vulnerable individuals and your understanding of the importance of safety planning.