Scheme Manager

Torus are looking for an experienced Scheme Manager to join our Sheltered Team, supporting older and vulnerable tenants to live independently and safely. In this role, you will work with residents, families, and partner organisations to provide tailored support, oversee wellbeing checks, manage day-to-day issues, and ensure schemes operate smoothly and compliantly. You will also play a key role in tenant engagement, inductions, and fostering a connected, inclusive community. If you are committed to making a positive impact and helping people remain independent in their homes, we would love to hear from you. This is a part-time role, working 18.5 hours per week.

What You'll Be Doing:

• Triage housing services to ensure compliance and refer to specialist teams
• Respond to resident, contractor, and agency enquiries on site
• Manage low-level disputes and liaise with the Safer Estates Team
• Organise and attend monthly tenant engagement sessions
• Assist in lettings through risk and needs assessments to ensure appropriate allocations
• Ensuring the safety of the schemes including carrying out routine Health and Safety inspections and weekly fire alarm tests
• Conduct joint property viewings and promote sheltered housing benefits
• Support new residents with induction, safety checks, and property guidance
• Ensure residents can use communal facilities effectively
• Deliver case management, including wellbeing checks and annual reviews
• Respond to emergency calls while on duty
• Support tenants to sustain tenancies, understand rights, and access services
• Advise on low-level rent arrears and liaise with the Income team
• Explain digital services for rent and repair reporting
• Triage domestic abuse incidents per company standards
• Assist with welfare benefit applications and provide guidance

What We're Looking For:

• Have a passion for working to improve the lives of older people
• Track record of completing assessments and developing support plans with targets and outcomes for clients
• Experience of crisis management, risk minimisation and making decisions in difficult situations
• Demonstrable experience of working within a sheltered housing environment, housing and or social care sector, with older and vulnerable people
• Experience of working with statutory agencies and the voluntary sector
• The skills to manage relationships with tenants including challenging non-compliance
• CIH level 3 or willingness to work towards
• Full, clean UK driving licence

Interview Process:

Candidates will undergo in-person interviews, consisting of competency-based questions. Interviews will take place week commencing.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification, Qualification certificate check, 2x Completed references, OH Health Questionnaire – Fit For Work, Enhanced DBS check, Completion of all new starter documentation including signed T&Cs.

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.