At a Glance
- Tasks: Create engaging communications and campaigns to showcase our commitment to safety and quality.
- Company: Join Torus, a leader in building safer homes and stronger communities.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Other info: Dynamic role with opportunities for growth and collaboration across multiple locations.
- Why this job: Make a real impact by connecting with communities and enhancing our brand presence.
- Qualifications: Degree-level education or relevant experience in communications and strong digital skills.
The predicted salary is between 35000 - 40000 £ per year.
At Torus we’re proud of the work our teams do to maintain and build safer homes, provide services people can trust and to grow stronger communities. We’re searching for a creative, confident and proactive Communications Officer to help shine a light on the vital work of our Assets and HMS teams, showcasing our commitment to safety and quality. This is a hybrid role, with a weekly team day every Wednesday in our Liverpool office. The successful candidate will also be expected to have a presence at our HMS office in Stonebridge, and as required, at our offices in Warrington and St. Helens.
What you’ll be doing
- You’ll be right at the heart of how we connect with customers, colleagues, communities and partners. From shaping our external voice to keeping our internal communications sharp and timely, your work will help ensure people feel informed, supported and confident in the services we provide.
- High Impact Communications
- Working with senior leaders across Assets and HMS teams to plan, prioritise and deliver key communications.
- Creating bold and engaging campaigns, including social media, that cut through and boost our external presence.
- Spotting and shaping good news stories that celebrate success, improve trust and highlight customer impact.
- PR and Reputation
- Building strong relationships with local media and partners.
- Preparing news releases, responding to enquiries and managing onsite opportunities at events.
- Supporting crisis and issues communications, including topics like damp, mould and safety, ensuring responses are timely, accurate and reassuring.
- Helping to strengthen the Torus and HMS brands.
- Producing compelling copy for websites, social channels, newsletters, briefings and internal platforms.
- Using Content Management System tools to keep our digital content fresh, accessible and up to date.
- Delivering effective internal communications for operational and customer‑facing teams.
- Insight Driven Improvements
- Using data, research and insight to measure engagement and shape future communication activity.
- Tracking media coverage, industry trends and emerging opportunities.
- Championing brand consistency.
- Working closely with our wider Communications team to support organisation‑wide campaigns, cultural change and continuous improvement.
- Leading face‑to‑face engagement sessions with front‑facing teams.
- Governance and Standards
- Ensuring safeguarding, confidentiality, information governance and compliance requirements are met in all communications.
What we’re looking for
- Degree‑level education or relevant training/experience in communications.
- A professional qualification in marketing, communications, brand, media or digital (or equivalent experience).
- A commitment to continuous professional development and keeping up with new communication trends.
- Proven experience developing and delivering communication strategies.
- A hands‑on, can‑do attitude and strong communication skills.
- Experience in social media management, content creation and working at pace.
- Ability to interpret data and insight to improve engagement.
- Strong project management skills and the ability to navigate change confidently and inclusively.
- Confidence presenting, influencing and inspiring others.
- High levels of motivation, resilience, curiosity and commitment to improvement.
- Ability to build trust with colleagues, partners, tenants and stakeholders.
- Strong digital skills, including social media platforms and CMS.
Selection Process
- Stage 1 – 15th January 2026 – MS Teams Call: Shortlisted candidates will be invited to an initial virtual interview with the hiring manager.
- Stage 2 – 22nd January 2026 – Face‑to‑Face Interview: Successful candidates from Stage 1 will be invited to a second, in‑person interview at our Liverpool City Centre office.
Pre‑employment checks
- Right to work verification
- 2× completed references
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&Cs
We reserve the right to close this advert early if we receive a sufficient number of applications.
Communications Officer - Assets & HMS in Liverpool employer: Torus
Torus Group is an exceptional employer that values flexibility and collaboration, offering a hybrid working arrangement that allows you to balance home and office life effectively. With a strong commitment to employee growth, you will have the opportunity to work closely with senior stakeholders and enhance your governance skills in a supportive environment. Join us in Liverpool, where you can contribute to meaningful governance processes while enjoying a culture that prioritises transparency and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Communications Officer - Assets & HMS in Liverpool
✨Get Involved in PR Events
Dive into local PR meetups and workshops. Events like these are perfect for getting your face out there, chatting with industry pros, and spotting potential job openings at companies like Torus. Plus, it’s a fantastic way to learn about trends and make lasting connections.
✨Showcase Your PR Skills
Start building your personal brand as a PR ace. Use platforms like Twitter and LinkedIn to share your thoughts on current events or PR campaigns you admire. Tagging companies you want to work for, like Torus, can catch their eye—especially if your insights resonate!
✨Leverage Your Network
Reach out to friends, family, or connections in the PR field. Even a casual chat can lead to opportunities. If you've got mutual contacts, ask for introductions when applying. Personal recommendations can give your application a nice little boost!
✨Tailor Your Approach
When applying for a full-time PR role, make sure to research Torus inside and out. Understanding their campaigns, values, and style allows us to directly align our application and impress during interviews. Don't hesitate to apply through our website—going direct can make a real difference!
We think you need these skills to ace Communications Officer - Assets & HMS in Liverpool
Some tips for your application 🫡
Get Your Story Straight:In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
Show Off Your Communication Skills:Since PR is all about communication, we want to see your best writing samples. Include pieces like press releases, blog posts, or social media content that you've created. This gives us a taste of your voice and your ability to convey messages clearly and effectively, which is crucial for a role in this field.
Tailor Your Cover Letter:Your cover letter should be more than just a recap of your CV; it’s your chance to shine! Emphasise why PR excites you and how your background fits with the mission of Torus. Show us that you’ve done your homework and speak to why you’re passionate about the work we do.
Connect the Dots:When you’re writing your application, think about how your past experiences link to the responsibilities of the role. Mention any internships, volunteer work, or projects that involved public speaking, event planning, or strategic communication. This will help us see how you can seamlessly bring your skills into a full-time position at Torus.
How to prepare for a job interview at Torus
✨Master the Art of Storytelling
In public relations, storytelling is key. We should prepare compelling narratives about past campaigns or projects we’ve worked on. Think about how we can illustrate our impact and creativity in those stories—be ready to discuss specific examples that showcase our skills in managing media relationships and crafting messages.
✨Know Your PR Tools Inside Out
Familiarity with PR tools like Cision or Meltwater is crucial. We need to be able to discuss how we’ve used these tools in past roles or projects. If we've worked on media lists, press releases, or analytics reports, let’s have those experiences ready to share along with metrics we’ve achieved to back up our claims.
✨Stay Current with Industry Trends
We’ve got to stay sharp on the latest trends and events impacting the public relations field. Having a few insights ready about recent campaigns or shifts in media landscapes can show that we’re engaged and knowledgeable. This will also help us make connections between our experiences and the current state of the industry.
✨Showcase Our Versatility
As full-time PR professionals, we need to demonstrate our adaptability. Be ready to talk about how we've handled challenging situations, managed crises, or adapted strategies on the fly. Employers will appreciate our ability to pivot and find solutions under pressure, so let’s have those scenarios at our fingertips to discuss.
