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- Tasks: Create engaging communications and campaigns to showcase our commitment to safety and quality.
- Company: Join Torus, a leader in building safer homes and stronger communities.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Why this job: Make a real impact by connecting with communities and enhancing our brand presence.
- Qualifications: Degree-level education or relevant experience in communications and strong digital skills.
- Other info: Dynamic role with opportunities for growth and collaboration across multiple locations.
The predicted salary is between 35000 - 40000 £ per year.
At Torus we’re proud of the work our teams do to maintain and build safer homes, provide services people can trust and to grow stronger communities. We’re searching for a creative, confident and proactive Communications Officer to help shine a light on the vital work of our Assets and HMS teams, showcasing our commitment to safety and quality. This is a hybrid role, with a weekly team day every Wednesday in our Liverpool office. The successful candidate will also be expected to have a presence at our HMS office in Stonebridge, and as required, at our offices in Warrington and St. Helens.
What you’ll be doing
- You’ll be right at the heart of how we connect with customers, colleagues, communities and partners. From shaping our external voice to keeping our internal communications sharp and timely, your work will help ensure people feel informed, supported and confident in the services we provide.
- High Impact Communications
- Working with senior leaders across Assets and HMS teams to plan, prioritise and deliver key communications.
- Creating bold and engaging campaigns, including social media, that cut through and boost our external presence.
- Spotting and shaping good news stories that celebrate success, improve trust and highlight customer impact.
- PR and Reputation
- Building strong relationships with local media and partners.
- Preparing news releases, responding to enquiries and managing onsite opportunities at events.
- Supporting crisis and issues communications, including topics like damp, mould and safety, ensuring responses are timely, accurate and reassuring.
- Helping to strengthen the Torus and HMS brands.
- Producing compelling copy for websites, social channels, newsletters, briefings and internal platforms.
- Using Content Management System tools to keep our digital content fresh, accessible and up to date.
- Delivering effective internal communications for operational and customer‑facing teams.
- Insight Driven Improvements
- Using data, research and insight to measure engagement and shape future communication activity.
- Tracking media coverage, industry trends and emerging opportunities.
- Championing brand consistency.
- Working closely with our wider Communications team to support organisation‑wide campaigns, cultural change and continuous improvement.
- Leading face‑to‑face engagement sessions with front‑facing teams.
- Governance and Standards
- Ensuring safeguarding, confidentiality, information governance and compliance requirements are met in all communications.
What we’re looking for
- Degree‑level education or relevant training/experience in communications.
- A professional qualification in marketing, communications, brand, media or digital (or equivalent experience).
- A commitment to continuous professional development and keeping up with new communication trends.
- Proven experience developing and delivering communication strategies.
- A hands‑on, can‑do attitude and strong communication skills.
- Experience in social media management, content creation and working at pace.
- Ability to interpret data and insight to improve engagement.
- Strong project management skills and the ability to navigate change confidently and inclusively.
- Confidence presenting, influencing and inspiring others.
- High levels of motivation, resilience, curiosity and commitment to improvement.
- Ability to build trust with colleagues, partners, tenants and stakeholders.
- Strong digital skills, including social media platforms and CMS.
Selection Process
- Stage 1 – 15th January 2026 – MS Teams Call: Shortlisted candidates will be invited to an initial virtual interview with the hiring manager.
- Stage 2 – 22nd January 2026 – Face‑to‑Face Interview: Successful candidates from Stage 1 will be invited to a second, in‑person interview at our Liverpool City Centre office.
Pre‑employment checks
- Right to work verification
- 2× completed references
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&Cs
We reserve the right to close this advert early if we receive a sufficient number of applications.
Communications Officer - Assets & HMS in Liverpool employer: Torus
Contact Detail:
Torus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Officer - Assets & HMS in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Torus, their values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your skills align with the role of Communications Officer. Practice answering common questions and have examples ready that showcase your experience in communications and project management.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and reiterate your enthusiasm for the role.
We think you need these skills to ace Communications Officer - Assets & HMS in Liverpool
Some tips for your application 🫡
Show Your Creative Side: As a Communications Officer, creativity is key! Make sure your application reflects your unique voice and ideas. Use engaging language and don’t shy away from showcasing any bold campaigns or projects you've worked on.
Tailor Your Application: We want to see how you connect with our mission at Torus. Tailor your CV and cover letter to highlight your relevant experience in communications, especially in areas like social media management and content creation. Show us why you're the perfect fit!
Highlight Your Data Skills: Since we value insight-driven improvements, be sure to mention any experience you have with data analysis or measuring engagement. This will show us that you can use insights to shape effective communication strategies.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Torus
✨Know Your Stuff
Before the interview, dive deep into Torus's mission and values. Understand their commitment to safety and quality in housing. This will help you tailor your responses and show that you're genuinely interested in the role of Communications Officer.
✨Showcase Your Creativity
Prepare examples of bold and engaging campaigns you've worked on in the past. Be ready to discuss how you can bring fresh ideas to boost Torus's external presence and connect with communities effectively.
✨Build Relationships
Highlight your experience in building strong relationships with media and partners. Discuss how you’ve successfully managed communications during crises or sensitive issues, as this is crucial for the role.
✨Data-Driven Insights
Be prepared to talk about how you've used data and insights to shape communication strategies. Show that you can interpret engagement metrics and adapt your approach to improve future communications.