At a Glance
- Tasks: Lead impactful communications for major transformation projects and engage diverse audiences.
- Company: Join a dynamic team at the forefront of community change.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Other info: Work in a fast-paced environment with excellent career development prospects.
- Why this job: Make a real difference by helping people understand and embrace change.
- Qualifications: Strong communication skills and experience in digital content creation.
The predicted salary is between 30000 - 40000 £ per year.
Do you have strong communication skills, a passion for engaging people through change, and the ability to create clear, impactful content across multiple channels? We’re looking for a Communications Officer to join our team and play a key role in supporting major transformation and neighbourhood projects across the Group. This is a fantastic opportunity to work at the heart of change, helping colleagues, customers and communities understand what’s happening, why it matters, and how they are supported throughout.
What you’ll be doing:
- Lead and deliver communications and engagement activity across key change programmes, including a major Transformation Programme and neighbourhood pilot projects.
- Develop and implement clear, structured communications plans aligned to project milestones and organisational priorities.
- Act as a trusted communications advisor to project teams, shaping messaging to support understanding, engagement and adoption of change.
- Translate complex or technical information into clear, accessible and engaging content for a range of audiences, particularly customer-facing teams.
- Create high-quality content across internal and external channels, including intranet, newsletters, website, social media, briefings and campaigns.
- Use insight, feedback and data to evaluate the effectiveness of communications and continuously improve approach and impact.
- Support neighbourhood and place-based communications, bringing projects to life through storytelling, engagement and evidence of impact.
- Build strong relationships with internal stakeholders and external partners to support effective communication and engagement.
- Support reputational activity, including media, PR and stakeholder engagement where required.
- Ensure all communications are inclusive, accessible, aligned with brand guidelines and compliant with relevant policies and procedures.
- Maintain and update digital content, including SharePoint pages, Teams sites, social media platforms and websites, ensuring information is accurate and up to date.
- Work flexibly across locations, with a base in Liverpool and travel to other sites as required.
- Use a range of digital platforms and tools to deliver effective communications, including: Microsoft Office 365 (including SharePoint, Teams and Viva Engage), Content management systems to manage intranet and website content, Mailchimp (or similar) for internal and external communications distribution and Hootsuite (or similar) to manage and monitor social media channels.
What we’re looking for:
- Experience working in a communications and engagement role within a complex, customer-focused environment.
- Proven ability to deliver communications to support change, transformation or service improvement.
- Strong writing and content creation skills, with the ability to tailor messages for different audiences.
- Experience using a range of digital communication tools and platforms, such as Microsoft 365, SharePoint, Teams, Viva Engage, Mailchimp, Hootsuite and content management systems (or similar).
- Ability to manage and update digital content, including intranet, websites and social media channels.
- Strong organisational skills, with the ability to manage multiple projects and priorities in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build effective relationships and influence stakeholders.
- Ability to analyse feedback and data to improve communications and engagement outcomes.
- A proactive, flexible approach, with the ability to adapt to changing priorities and business needs.
- An understanding of how change impacts people, with the ability to communicate sensitively and effectively.
- A commitment to equality, diversity and inclusion, and delivering accessible communications.
Communications Officer in Liverpool employer: Torus
Join our dynamic team as a Communications Officer in Liverpool, where you will play a pivotal role in driving impactful change across the Group. We pride ourselves on fostering a collaborative work culture that values creativity and inclusivity, offering ample opportunities for professional growth and development. With a focus on meaningful engagement and community impact, this position not only allows you to utilise your communication skills but also empowers you to make a real difference in the lives of colleagues and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Communications Officer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Communications Officer role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best communication pieces. Whether it's newsletters, social media posts, or project briefs, let us see how you can translate complex info into engaging content.
✨Tip Number 3
Prepare for interviews by practising common questions related to change management and stakeholder engagement. We recommend using the STAR method to structure your answers – it’ll help you shine when discussing your past experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Communications Officer in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're on the lookout for a Communications Officer, make sure your application highlights your strong writing and content creation skills. Tailor your messages to reflect how you can engage different audiences effectively.
Be Clear and Structured:Just like we develop clear communications plans, your application should be well-organised. Use headings, bullet points, and concise language to make it easy for us to see your experience and how it aligns with our needs.
Use Relevant Examples:When discussing your past experiences, share specific examples of how you've supported change or transformation in previous roles. This will help us understand your impact and how you can contribute to our projects.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Torus
✨Know Your Audience
Before the interview, research the company and its key stakeholders. Understand their communication style and the types of projects they are involved in. This will help you tailor your responses and demonstrate that you can engage effectively with different audiences.
✨Showcase Your Content Creation Skills
Prepare examples of your previous work that highlight your writing and content creation abilities. Bring along samples of communications you've developed, such as newsletters or social media posts, to showcase how you can create clear and impactful content.
✨Demonstrate Your Change Management Experience
Be ready to discuss specific instances where you've supported change initiatives. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how your communications helped facilitate understanding and engagement during those changes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current projects and communication strategies. This shows your genuine interest in the role and helps you understand how you can contribute to their goals, especially in supporting transformation and neighbourhood projects.
