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- Tasks: Engage with customers, assess their needs, and manage projects from start to finish.
- Company: Join Industrial Physics, a leader in quality control solutions across various industries.
- Benefits: Enjoy a permanent role with competitive pay and a supportive work environment.
- Other info: Full-time position with opportunities for growth in a dynamic team.
- Why this job: Make a difference by enhancing customer experiences and supporting global brands.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Term: Permanent, Full Time, Mon-Fri 37.5hrs per week
Location: Telford, UK - Onsite
Closing date for applications: Friday 22nd May 2026
About us: At Industrial Physics, we protect the integrity of quality control, R&D, and operations experts across various industries. We do this by providing world-class test and measurement solutions for packaging, products, and materials. Our best-in-class products from our portfolio companies help companies all over the world protect their brand.
Role and Responsibilities:
- Direct Customer Communication in all project stages, including first point of contact.
- Needs assessment of customers' needs and following this through project stages.
- Case Management Gathering Customer information and managing.
Customer Experience Representative in Telford employer: Torus Measurement Systems
Contact Detail:
Torus Measurement Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representative in Telford
✨Tip Number 1
Get to know the company inside out! Research Industrial Physics and their products. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Representative, you'll be the first point of contact. Role-play with friends or family to get comfortable with handling customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Industrial Physics.
We think you need these skills to ace Customer Experience Representative in Telford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through. We want to see how much you care about helping customers and making their journey smooth and enjoyable.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Experience Representative. Highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the important bits that showcase your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Torus Measurement Systems
✨Know the Company Inside Out
Before your interview, take some time to research Industrial Physics. Understand their products and services, especially those related to quality control and testing solutions. This will not only show your interest but also help you tailor your answers to align with their values and mission.
✨Prepare for Customer Scenarios
As a Customer Experience Representative, you'll be dealing with various customer interactions. Think of specific examples from your past experiences where you've successfully managed customer needs or resolved issues. Be ready to discuss these scenarios in detail during the interview.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Nod, ask clarifying questions, and summarise what the interviewer has said to show that you’re fully engaged and understand their needs.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through. Talk about why you want to work in this role and how you can contribute to enhancing the customer experience at Industrial Physics. A positive attitude can make a significant difference in how you're perceived by the interviewers.