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- Tasks: Engage with customers, manage their needs, and enhance their experience throughout the project.
- Company: Join Industrial Physics, a leader in quality control solutions across various industries.
- Benefits: Enjoy 33 days annual leave, health plans, and an employee referral scheme.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Term: Permanent, Full Time, Mon-Fri 37.5hrs per week
Location: Telford, UK - Onsite
Closing date for applications: Friday 22nd May 2026
About us: At Industrial Physics, we protect the integrity of quality control, R&D, and operations experts across various industries by providing world-class test and measurement solutions for packaging, products, and materials.
Role and Responsibilities:
- Direct Customer Communication in all project stages, including first point of contact.
- Needs assessment of customers' needs and following this through project stages.
- Case Management: Gathering Customer information and managing account set up process.
- Collaborating with other Customer Experience departments to enhance overall customer experience.
- Escalating Issues / complaints where necessary.
- KPI Achievement.
- Relationship management with customers.
- Service Visit Quotation Management inclusive of service contacts.
- Service Visit Order Management.
- Service Visit Scheduling alongside field service manager.
- Quoting parts post service visit & obtaining purchase orders.
- Purchase Requisition Management.
- Stock and Inventory control for Engineers.
- Invoice Management.
- Assisting with the Customer Support Help Desk by Call Handling, Engineer scheduling and coordinating, Job number allocation and control.
You will work very closely, and in the first instance, report to the UK Customer Service Office Manager. You will always work within the Companies QMS procedures and processes. The person may be required to perform other and/or additional duties within their skill and competence range as the Business may require.
Skills and qualifications:
- Experience of working in an agile, fast-paced environment with the ability to lead and adapt in a changing business environment.
- Experience of working in a customer-facing role.
- Experience in using Microsoft Software.
- Excellent communication Skills - verbal and written.
- Experience of scheduling field service engineers.
- Experience using Sage.
Benefits:
- Ownership Scheme
- 33 days annual leave (includes 8 bank holidays)
- Company pension scheme (matched up to 5% employer contribution)
- Health Plan (cash back on a variety of medical treatments)
- Employee Referral Scheme (£1250)
- Electric car salary sacrifice scheme
- Electric car charging points
- Cycle to Work
- Flexible working
- Health Shield - Employee discounts
What to know before applying:
- Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process - please let us know in your application how we can best support you.
- VISA Sponsorship: We are unable to provide VISA sponsorship, and therefore cannot employ anyone who does not have the legal right to live and work in the UK. Within our recruitment process, you will be asked to provide evidence of your Right to Work.
- Advert Closing: We reserve the right to close adverts early if we receive a high volume of applications; we would therefore recommend an early application if you would like to be considered for our opportunities.
Customer Experience Representative in Telford employer: Torus Measurement Systems Limited
Contact Detail:
Torus Measurement Systems Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representative in Telford
✨Tip Number 1
Get to know the company inside out! Research Industrial Physics and their products. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Representative, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you're proactive and serious about joining the team at Industrial Physics.
We think you need these skills to ace Customer Experience Representative in Telford
Some tips for your application 🫡
Show Your Customer Focus: When you're writing your application, make sure to highlight your experience in customer-facing roles. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can demonstrate how they fit into our team.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Torus Measurement Systems Limited
✨Know the Company Inside Out
Before your interview, take some time to research Industrial Physics. Understand their products, services, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Experience Representative, you'll be dealing with various customer situations. Think of examples from your past experiences where you've successfully managed customer needs or resolved complaints. Be ready to discuss these scenarios during the interview.
✨Brush Up on Your Tech Skills
Since the role involves using Microsoft Software and possibly Sage, make sure you're comfortable with these tools. If you have any experience scheduling field service engineers or managing accounts, be prepared to talk about it in detail.
✨Showcase Your Communication Skills
Excellent verbal and written communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer, demonstrating your engagement and communication prowess.