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- Tasks: Provide expert technical support and training for testing equipment and software.
- Company: Join Industrial Physics, a leader in quality control solutions.
- Benefits: Permanent role with competitive salary and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real difference by helping customers solve technical challenges.
- Qualifications: Strong technical skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Term: Permanent, Full Time, Mon-Fri 37.5hrs per week
Location: Telford, UK - Onsite
Closing date for applications: Friday 22nd May 2026
About us: At Industrial Physics, we protect the integrity of quality control, R&D, and operations experts across various industries. We do this by providing world-class test and measurement solutions for packaging, products, and materials.
Job Purpose: The Technical Support Representative provides expert technical assistance to both internal and external customers on the use, application, and integration of Industrial Physics testing equipment and software solutions. This role focuses on diagnosing technical issues, guiding customers through application challenges and supporting pre-sales and post-sales activities. This position ensures customers receive accurate, timely, and effective technical knowledge and problem-solving support.
About You: You are a technically minded, customer-focused professional who enjoys helping others understand and use complex equipment and software. You excel at troubleshooting, communicating clearly and translating technical concepts into practical guidance. You’re comfortable supporting both external customers and internal teams, and you thrive in an environment where accuracy, responsiveness, and collaboration are essential. You enjoy building knowledge resources, contributing to continuous improvement, and serving as a trusted technical expert across the organisation.
Key Responsibilities:
- Technical Issue Resolution: Respond to customer inquiries regarding product functionality, application, and system integration. Diagnose and resolve technical issues related to instruments, software, and application workflows. Escalate complex or unresolved issues to Technical Support Managers or Engineering teams when necessary.
- Customer Enablement & Training: Provide guidance and training to customers on proper use of equipment and software. Assist in creating and delivering technical documentation, FAQs, user guides, and training materials. Support virtual or on-site training sessions as needed.
- Pre-Sales & Post-Sales Support: Collaborate with Sales and Key Account Managers during pre-sales demonstrations and technical discussions. Support onboarding for new customers and provide ongoing technical assistance throughout the customer lifecycle.
- Knowledge Management: Maintain accurate records of technical inquiries, troubleshooting steps, resolutions, and escalation paths. Contribute to internal knowledge bases and customer-facing support resources.
- Cross-Functional Collaboration: Work closely with Engineering, Product Management, and Customer Success teams to share insights on recurring issues and customer needs. Coordinate with Field Service teams when physical repair or onsite intervention is required.
Essential Requirements:
- Strong technical understanding of testing machinery, manufacturing processes, or related technologies.
- Proven ability to diagnose and resolve hardware and software issues efficiently.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong documentation skills with attention to accuracy and completeness.
- Previous experience in technical support, application engineering, or a related role preferred.
- Familiarity with industrial or manufacturing environments is a plus.
Key Performance Metrics:
- Response and resolution times for technical inquiries.
- Customer satisfaction and feedback scores.
- Accuracy and completeness of documentation.
- Contribution to internal knowledge bases and training resources.
Technical Support Specialist employer: Torus Measurement Systems Limited
Contact Detail:
Torus Measurement Systems Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. Focus on common technical support questions and how you’d explain complex concepts simply. This will help you feel more confident when it’s showtime.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Industrial Physics.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight your technical skills and any relevant experience in troubleshooting and customer support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Industrial Physics. Keep it concise but impactful, and let your personality show!
Showcase Your Communication Skills: Since this role involves explaining complex concepts to non-technical users, make sure to demonstrate your communication skills in your application. Use clear language and examples that showcase your ability to simplify technical jargon.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Don’t wait too long – get your application in before the deadline!
How to prepare for a job interview at Torus Measurement Systems Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to testing machinery and software solutions. Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in the past, as this will show your expertise and problem-solving skills.
✨Practice Clear Communication
Since you'll need to explain complex concepts to non-technical users, practice articulating technical information in a simple and clear manner. Consider doing mock interviews with friends or family to refine your communication style and ensure you can convey your thoughts effectively.
✨Showcase Your Customer Focus
Highlight your experience in customer support and how you've helped clients overcome challenges. Prepare anecdotes that demonstrate your ability to empathise with customers and provide them with the guidance they need, as this role is all about enabling and training users.
✨Be Ready for Team Collaboration Questions
Expect questions about how you work with cross-functional teams. Think of examples where you've collaborated with engineering or sales teams to resolve issues or improve processes. This will illustrate your ability to work well in a team-oriented environment, which is crucial for this position.