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- Tasks: Provide expert technical support and training on testing equipment and software.
- Company: Join Industrial Physics, a leader in quality control solutions worldwide.
- Benefits: Enjoy 33 days annual leave, health plan, and flexible working options.
- Other info: Great career growth opportunities in a dynamic environment.
- Why this job: Make a real difference by helping customers understand complex technology.
- Qualifications: Technical understanding and experience in support roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
Term: Permanent, Full Time, Mon-Fri 37.5hrs per week
Location: Telford, UK - Onsite
At Industrial Physics, we protect the integrity of quality control, R&D, and operations experts across various industries. Our best-in-class products from our portfolio companies help companies all over the world protect their brand.
The Technical Support Representative provides expert technical assistance to both internal and external customers on the use, application, and integration of Industrial Physics testing equipment and software solutions. This role focuses on diagnosing technical issues, guiding customers through application challenges and supporting pre-sales and post-sales activities.
You are a technically minded, customer-focused professional who enjoys helping others understand and use complex equipment and software. You excel at troubleshooting, communicating clearly and translating technical concepts into practical guidance. You enjoy building knowledge resources, contributing to continuous improvement, and serving as a trusted technical expert across the organisation.
- Diagnose and resolve technical issues related to instruments, software, and application workflows.
- Escalate complex or unresolved issues to Technical Support Managers or Engineering teams when necessary.
- Provide guidance and training to customers on proper use of equipment and software.
- Assist in creating and delivering technical documentation, FAQs, user guides, and training materials.
- Support virtual or on-site training sessions as needed.
- Collaborate with Sales and Key Account Managers during pre-sales demonstrations and technical discussions.
- Coordinate with Field Service teams when physical repair or onsite intervention is required.
Strong technical understanding of testing machinery, manufacturing processes, or related technologies. Proven ability to diagnose and resolve hardware and software issues efficiently. Previous experience in technical support, application engineering, or a related role preferred. Familiarity with industrial or manufacturing environments is a plus.
Key Performance Metrics: Contribution to internal knowledge bases and training resources.
33 days annual leave (includes 8 bank holidays) ~ Company pension scheme (matched up 5% employer contribution) ~ Health Plan (cash back on a variety of medical treatments) ~ Employee Referral Scheme (£1250) ~ Electric car salary sacrifice scheme ~ Electric car charging points ~ Cycle to Work ~ Flexible working ~ Health Shield - Employee discounts.
We are unable to provide VISA sponsorship, and therefore cannot employ anyone who does not have the legal right to live and work in the UK. Within our recruitment process, you will be asked to provide evidence of your Right to Work.
Technical Support Specialist Software in Newport employer: Torus Measurement Systems Limited
Contact Detail:
Torus Measurement Systems Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist Software in Newport
✨Tip Number 1
Get to know the company inside out! Research Industrial Physics and their products. Understanding their mission and values will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves diagnosing technical issues, brush up on common problems related to testing equipment and software. Being able to demonstrate your problem-solving abilities during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Industrial Physics.
We think you need these skills to ace Technical Support Specialist Software in Newport
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how you can diagnose and resolve issues, so give us examples of your experience with testing machinery or software solutions.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Technical Support Specialist role. We love seeing candidates who take the time to connect their background to what we do.
Communicate Clearly: Since this role involves guiding customers through complex issues, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can translate technical jargon into practical advice.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Torus Measurement Systems Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to testing machinery and software solutions. Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in the past. This will show that you’re not just familiar with the equipment, but that you can also apply your knowledge practically.
✨Practice Clear Communication
Since this role involves guiding customers through complex concepts, practice explaining technical terms in simple language. You might want to do a mock interview with a friend where you explain a technical issue and how you resolved it. This will help you demonstrate your ability to communicate effectively during the actual interview.
✨Showcase Your Customer Focus
Think of examples where you’ve gone above and beyond for a customer. Whether it was providing exceptional support or creating helpful documentation, be ready to share these stories. This will highlight your customer-centric approach, which is crucial for a Technical Support Specialist.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s products, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.