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- Tasks: Provide expert technical support and training for cutting-edge testing equipment.
- Company: Join Industrial Physics, a leader in quality control solutions worldwide.
- Benefits: Enjoy 33 days annual leave, health plans, and flexible working options.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers understand complex technology.
- Qualifications: Technical understanding and experience in support roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
Term: Permanent, Full Time, Mon-Fri 37.5hrs per week
Location: Telford, UK - Onsite
At Industrial Physics, we protect the integrity of quality control, R&D, and operations experts across various industries. Our best-in-class products from our portfolio companies help companies all over the world protect their brand.
The Technical Support Representative provides expert technical assistance to both internal and external customers on the use, application, and integration of Industrial Physics testing equipment and software solutions. This role focuses on diagnosing technical issues, guiding customers through application challenges and supporting pre-sales and post-sales activities.
You are a technically minded, customer-focused professional who enjoys helping others understand and use complex equipment and software. You excel at troubleshooting, communicating clearly and translating technical concepts into practical guidance. You enjoy building knowledge resources, contributing to continuous improvement, and serving as a trusted technical expert across the organisation.
- Diagnose and resolve technical issues related to instruments, software, and application workflows.
- Escalate complex or unresolved issues to Technical Support Managers or Engineering teams when necessary.
- Provide guidance and training to customers on proper use of equipment and software.
- Assist in creating and delivering technical documentation, FAQs, user guides, and training materials.
- Support virtual or on-site training sessions as needed.
- Collaborate with Sales and Key Account Managers during pre-sales demonstrations and technical discussions.
- Coordinate with Field Service teams when physical repair or onsite intervention is required.
Strong technical understanding of testing machinery, manufacturing processes, or related technologies. Proven ability to diagnose and resolve hardware and software issues efficiently. Previous experience in technical support, application engineering, or a related role preferred. Familiarity with industrial or manufacturing environments is a plus.
Key Performance Metrics: Contribution to internal knowledge bases and training resources.
33 days annual leave (includes 8 bank holidays) ~ Company pension scheme (matched up 5% employer contribution) ~ Health Plan (cash back on a variety of medical treatments) ~ Employee Referral Scheme (£1250) ~ Electric car salary sacrifice scheme ~ Electric car charging points ~ Cycle to Work ~ Flexible working ~ Health Shield - Employee discounts.
We are unable to provide VISA sponsorship, and therefore cannot employ anyone who does not have the legal right to live and work in the UK. Within our recruitment process, you will be asked to provide evidence of your Right to Work.
Technical Support Specialist (Customer Experience) in Newport employer: Torus Measurement Systems Limited
Contact Detail:
Torus Measurement Systems Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist (Customer Experience) in Newport
✨Tip Number 1
Get to know the company inside out! Research Industrial Physics and their products. Understanding what they do will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves diagnosing technical issues, brush up on common problems related to testing equipment and software. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Industrial Physics.
We think you need these skills to ace Technical Support Specialist (Customer Experience) in Newport
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how you can diagnose and resolve issues, so share any relevant experience with testing machinery or software solutions.
Customer Focus is Key: Since this role is all about helping customers, let us know about your customer service experience. Share examples of how you've guided others through challenges or provided training on complex equipment.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match our job description. We love seeing candidates who take the time to connect their background to what we do.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Torus Measurement Systems Limited
✨Know Your Tech
Make sure you brush up on your technical knowledge related to testing machinery and software solutions. Familiarise yourself with common issues and troubleshooting techniques, as you'll likely be asked to demonstrate your understanding of these during the interview.
✨Customer-Centric Mindset
Since this role is all about helping customers, think of examples where you've successfully assisted someone in a technical capacity. Be ready to share how you translated complex concepts into easy-to-understand guidance for users.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when diagnosing technical issues or guiding customers through challenges, as this will showcase your analytical abilities.
✨Showcase Your Collaboration Skills
This position involves working closely with sales and engineering teams. Prepare to discuss past experiences where you've collaborated effectively with others, highlighting your ability to communicate clearly and contribute to team success.