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- Tasks: Engage with customers, assess their needs, and manage projects from start to finish.
- Company: Join Industrial Physics, a leader in quality control solutions across various industries.
- Benefits: Enjoy a permanent role with competitive pay and a supportive work environment.
- Other info: Work onsite in Telford, with opportunities for growth in a dynamic team.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Term: Permanent, Full Time, Mon-Fri 37.5hrs per week
Location: Telford, UK - Onsite
Closing date for applications: Friday 22nd May 2026
About us: At Industrial Physics, we protect the integrity of quality control, R&D, and operations experts across various industries. We do this by providing world-class test and measurement solutions for packaging, products, and materials. Our best-in-class products from our portfolio companies help companies all over the world protect their brand.
Role and Responsibilities:
- Direct Customer Communication in all project stages, including first point of contact.
- Needs assessment of customers' needs and following this through project stages.
- Case Management Gathering Customer information and managing.
Customer Experience Representative in Newport employer: Torus Measurement Systems Limited
Contact Detail:
Torus Measurement Systems Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representative in Newport
✨Tip Number 1
Get to know the company inside out! Research Industrial Physics and their products. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Representative, you'll be the first point of contact. Role-play with friends or family to get comfortable with handling customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Industrial Physics.
We think you need these skills to ace Customer Experience Representative in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Representative role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your background makes you a great fit for our company. Keep it engaging and personal!
Showcase Your Communication Skills: As a Customer Experience Representative, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Use examples from past experiences to illustrate your points.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Torus Measurement Systems Limited
✨Know the Company Inside Out
Before your interview, take some time to research Industrial Physics. Understand their products and services, especially those related to quality control and testing solutions. This will not only show your interest but also help you tailor your answers to align with their values and mission.
✨Prepare for Customer Scenarios
As a Customer Experience Representative, you'll be dealing with various customer interactions. Think of examples from your past experiences where you've successfully managed customer needs or resolved issues. Be ready to discuss these scenarios in detail, highlighting your problem-solving skills and empathy.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you as well.
✨Showcase Your Communication Skills
Since the role involves direct customer communication, demonstrate your communication skills during the interview. Speak clearly, listen actively, and engage with the interviewer. This will give them a taste of how you would interact with customers in the role.