Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch admin support and be the friendly face for tenants and residents.
- Company: Join a dedicated Neighbourhood Housing Team in Warrington.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a real difference in your community while honing your organisational skills.
- Qualifications: GCSE English and Maths, strong admin skills, and a passion for customer service.
- Other info: Flexible hours, including occasional evenings and weekends, with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Neighbourhood Assistant to join our Neighbourhood Housing Team in Warrington. This is a key business support role, providing high-quality clerical and administrative support to the Neighbourhood Housing Manager and Officers, while acting as an important point of contact for tenants and residents. You will play a vital role in supporting tenancy and estate management, ensuring services are delivered Right First Time, and helping the team run smoothly day to day. If you enjoy working with people, are highly organised, and take pride in delivering a professional service, we would love to hear from you.
Responsibilities:
- Providing comprehensive administrative and clerical support within the Neighbourhood Housing Team
- Acting as a first point of contact for tenants and customers, dealing with enquiries by phone, email and face to face
- Supporting tenancy and estate management activity, including estate walkabouts and impact days
- Managing electronic filing and records in line with data protection and legal requirements
- Processing purchase orders, invoices, payments and petty cash in line with financial regulations
- Managing keys and fobs
- Arranging appointments, managing diaries, organising meetings and taking minutes
- Handling incoming and outgoing correspondence, including the Neighbourhood mailbox
- Liaising with internal teams including Income, Allocations & Lettings, and Tenancy Sustainment
- Promoting digital services and supporting tenants to access online transactions
- Supporting partnership working with external agencies
- Attending meetings and events, including occasional evenings and weekends
Pre-employment checks prior to start date (as part of the recruitment process):
- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire - Fit For Work
- Enhanced DBS check
- Completion of all new starter documentation including signed T&Cs
- GCSE English and Maths (or equivalent)
Requirements:
- Experience working in a neighbourhood or housing-related setting
- Strong administrative skills with experience dealing with customers
- Commitment to excellent customer service and the 'Every Contact Counts' approach
- Ability to communicate effectively with tenants, colleagues and partners
- Good understanding of data protection and confidentiality
- Empathy, integrity and a professional approach
- Willingness to work flexibly, including occasional evenings and weekends
- Commitment to equality, diversity and safeguarding
Neighbourhood Assistant in Warrington employer: Torus Group
Contact Detail:
Torus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Assistant in Warrington
✨Tip Number 1
Get to know the Neighbourhood Housing Team! Research their projects and values so you can chat about them during your interview. It shows you're genuinely interested and helps us see how you'd fit in.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for tenants, being able to handle enquiries smoothly is key. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed diaries, appointments, or any admin tasks in the past. We love seeing how you can keep things running smoothly in a busy environment.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Neighbourhood Assistant in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Assistant role. Highlight your relevant experience in administrative support and customer service, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, give examples of how you've managed tasks or projects in the past. Whether it's handling diaries, arranging meetings, or managing records, let us know how you keep everything running smoothly!
Communicate Clearly: Effective communication is crucial for this position. When writing your application, be clear and concise. Use straightforward language and make sure to address how you would handle enquiries from tenants and customers. We appreciate a professional tone that still feels friendly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Torus Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Neighbourhood Assistant role. Familiarise yourself with the responsibilities listed in the job description, such as providing administrative support and managing tenant enquiries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with tenants and residents, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond to help someone, and how you handle difficult situations. This will show that you embody the 'Every Contact Counts' approach.
✨Demonstrate Organisational Skills
As a Neighbourhood Assistant, being organised is key. Bring examples of how you've managed multiple tasks or projects in the past. You could mention tools or methods you use to stay organised, like digital calendars or task management apps, to illustrate your ability to keep things running smoothly.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
