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- Tasks: Schedule repairs and maintenance while optimising resources for maximum efficiency.
- Company: Join the Torus Customer Hub, a leader in property management.
- Benefits: Full-time role with a competitive salary and valuable experience.
- Why this job: Make a real difference in property management and customer satisfaction.
- Qualifications: GCSEs in English and Maths, plus relevant business support experience.
- Other info: Dynamic team environment with opportunities for professional growth.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Torus Customer Hub is seeking a Works Planner (Scheduler) to deliver highly professional and reliable planning and administrative support services across a range of property management activities. The role focuses on the effective scheduling of appointments for repairs, maintenance, investment, and compliance-related surveys and inspections. It requires collaboration within the team, support for continuous improvement of processes, and production of accurate and timely reports on audit outcomes.
Location & Contract
Full-time position, 37 hours per week on a two-year fixed-term contract. Based in St Helens, with travel to other locations required.
Responsibilities
- Deliver an effective scheduling service for planned and reactive repairs, maintenance, investment and compliance works.
- Optimise surveyor and operational resources to maximise appointment completion and property access.
- Maintain accurate and responsive scheduling systems to support Asset Management and customers.
- Monitor progress against targets and standards, ensuring robust audit trails and evidence.
- Proactively engage customers, including follow-up from “Delighted” surveys, and resolve issues promptly.
- Maintain accurate data across asset, housing and financial management systems.
- Support process and system improvements to drive efficiency and right-first-time outcomes.
- Work collaboratively across teams, championing continuous improvement, value for money and Torus values.
Qualifications
- GCSEs (or equivalent) at grade 4 or above in English and Maths, or equivalent knowledge gained through relevant experience.
- Level 3 qualification in Business Administration, Customer Service, CIH, or willingness to work towards CIH Level 3.
- Significant experience in a business support role within a technical or operational environment.
- Demonstrated substantial knowledge of business support through extensive knowledge and relevant experience.
- Understanding of health and safety legislation relevant to property maintenance and construction projects.
- Commitment to H&S to ensure safe operations and environment for staff and customers.
Works Planner (Scheduler) - 2-Year Fixed-Term Contact in St Helens employer: Torus Group
Contact Detail:
Torus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Planner (Scheduler) - 2-Year Fixed-Term Contact in St Helens
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, especially those who work at Torus. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to scheduling and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with scheduling software and tools that are commonly used in property management. Being tech-savvy can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Works Planner (Scheduler) - 2-Year Fixed-Term Contact in St Helens
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in scheduling and property management. We want to see how your skills align with the role of Works Planner, so don’t hold back on showcasing relevant achievements!
Showcase Your Team Spirit: Since collaboration is key in this role, let us know about your experiences working in teams. Share examples where you’ve contributed to process improvements or supported colleagues, as we value a team player who champions continuous improvement.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your information logically. We appreciate a well-organised application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen to join our team at Torus!
How to prepare for a job interview at Torus Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Works Planner. Familiarise yourself with scheduling systems and how they support property management activities. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Collaboration Skills
Since the job requires working closely with various teams, be prepared to discuss examples of how you've successfully collaborated in previous roles. Highlight any experiences where you improved processes or resolved issues through teamwork, as this aligns perfectly with the company's values.
✨Prepare for Customer Engagement Scenarios
Given the focus on customer satisfaction, think about how you would handle follow-ups from surveys or resolve customer issues. Prepare specific examples that showcase your problem-solving skills and commitment to delivering excellent service.
✨Demonstrate Your Commitment to Continuous Improvement
The role emphasises process improvement, so come ready to discuss any ideas you have for enhancing efficiency in scheduling or reporting. Showing that you’re proactive about driving improvements will set you apart as a candidate who aligns with the company’s goals.