At a Glance
- Tasks: Support tenants and families to manage their homes and prevent homelessness.
- Company: Join a compassionate team dedicated to making a difference in the community.
- Benefits: Competitive salary, training opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Empower individuals to thrive in their homes and improve their wellbeing.
- Qualifications: GCSE English and Maths, experience in housing or social care, and a caring attitude.
The predicted salary is between 36000 - 60000 £ per year.
In this rewarding role, you will work closely with tenants and their families who are experiencing unmet support needs, providing practical advice, guidance and hands-on support to help them successfully manage and sustain their tenancies. By empowering individuals to engage positively with services, build independence and improve wellbeing, you will play a vital role in preventing homelessness, reducing tenancy failure and supporting people to thrive in their homes and communities.
Responsibilities
- Triage referrals on a rota basis, liaising with residents, referrers and partner agencies to identify risks and determine appropriate support needs.
- Make timely initial contact with individuals and agencies to respond to risk, provide early advice and deliver immediate support where required.
- Identify, manage and respond to risks including safeguarding concerns, domestic abuse, and risks to children and vulnerable adults, using relevant local authority pathways.
- Assess the needs of residents with complex circumstances or at risk of tenancy failure, implementing effective interventions or signposting to external support services.
- Work with individuals and their families to access services that improve wellbeing, promote independence and meet identified support needs.
- Provide practical and specialist housing-related advice and support, including guidance on health, finances, welfare benefits and sustaining tenancies.
- Manage a caseload using a holistic, person-centred approach, focusing on risk reduction, income maximisation, property condition, and compliance with tenancy conditions.
- Identify and respond to issues such as property neglect and hoarding, developing action plans and working collaboratively with partner agencies.
- Lead on and contribute to multi-agency working, including case discussions, meetings, referrals, and identifying grants or funding to address food, fuel and furniture poverty.
Pre-employment checks
- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire - Fit For Work
- Enhanced DBS check
- Completion of all new starter documentation including signed T&Cs
Qualifications
- GCSE English and Maths or to an equivalent level.
- Level 3 CIH or willingness to work towards.
- Extensive experience of working in a housing, social care or support services.
- Demonstrates evidence of an effective approach to customer care and service delivery.
- Knowledge of completing assessments and developing support plans with targets and outcomes for clients.
- Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these.
- Knowledge and experience of safeguarding policies and procedures.
Tenancy Sustain Officer in St Helens employer: Torus Group
Torus is an exceptional employer that prioritises the wellbeing and professional growth of its employees, offering a supportive work culture where compassion and collaboration thrive. As a Tenancy Sustain Officer, you will benefit from comprehensive training opportunities and a chance to make a meaningful impact in the community, all while working in a dynamic environment that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustain Officer in St Helens
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support services sector. Attend local events or join online forums where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy support. Think about your past experiences and how they relate to the role of a Tenancy Sustain Officer. We want you to shine, so be ready to share your stories!
✨Tip Number 3
Showcase your passion for helping others! When you get the chance to speak with potential employers, let them know why you care about supporting tenants and preventing homelessness. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Tenancy Sustain Officer in St Helens
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Tenancy Sustain Officer. We want to see how you can make a difference in supporting tenants and their families!
Showcase Your Experience:Don’t hold back on sharing your relevant experience in housing, social care, or support services. We love to see examples of how you've successfully helped others, especially in challenging situations.
Be Person-Centred:Remember, this role is all about empowering individuals. Use your application to demonstrate your understanding of a holistic, person-centred approach and how you’ve applied it in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Torus Group
✨Know Your Stuff
Make sure you understand the role of a Tenancy Sustain Officer inside out. Familiarise yourself with the responsibilities listed in the job description, especially around risk management and support services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy and Understanding
This role is all about supporting individuals and families, so be prepared to discuss your experience in dealing with vulnerable people. Share specific examples where you've provided practical advice or guidance, and highlight your ability to build rapport and trust with clients.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter as a Tenancy Sustain Officer, such as safeguarding concerns or tenancy failures. Prepare structured responses that demonstrate your problem-solving skills and your approach to managing complex situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You could ask about the team dynamics, the types of cases you might handle, or how success is measured in this position. It’s a great way to engage with the interviewers and leave a lasting impression.
