At a Glance
- Tasks: Support tenants and families to manage their homes and prevent homelessness.
- Company: Join a compassionate team dedicated to making a difference in the community.
- Benefits: Competitive salary, training opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Empower individuals to thrive in their homes and improve their wellbeing.
- Qualifications: GCSE English and Maths, experience in housing or social care, and a caring attitude.
The predicted salary is between 36000 - 60000 £ per year.
In this rewarding role, you will work closely with tenants and their families who are experiencing unmet support needs, providing practical advice, guidance and hands-on support to help them successfully manage and sustain their tenancies. By empowering individuals to engage positively with services, build independence and improve wellbeing, you will play a vital role in preventing homelessness, reducing tenancy failure and supporting people to thrive in their homes and communities.
Responsibilities
- Triage referrals on a rota basis, liaising with residents, referrers and partner agencies to identify risks and determine appropriate support needs.
- Make timely initial contact with individuals and agencies to respond to risk, provide early advice and deliver immediate support where required.
- Identify, manage and respond to risks including safeguarding concerns, domestic abuse, and risks to children and vulnerable adults, using relevant local authority pathways.
- Assess the needs of residents with complex circumstances or at risk of tenancy failure, implementing effective interventions or signposting to external support services.
- Work with individuals and their families to access services that improve wellbeing, promote independence and meet identified support needs.
- Provide practical and specialist housing-related advice and support, including guidance on health, finances, welfare benefits and sustaining tenancies.
- Manage a caseload using a holistic, person-centred approach, focusing on risk reduction, income maximisation, property condition, and compliance with tenancy conditions.
- Identify and respond to issues such as property neglect and hoarding, developing action plans and working collaboratively with partner agencies.
- Lead on and contribute to multi-agency working, including case discussions, meetings, referrals, and identifying grants or funding to address food, fuel and furniture poverty.
Pre-employment checks
- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire - Fit For Work
- Enhanced DBS check
- Completion of all new starter documentation including signed T&Cs
Qualifications
- GCSE English and Maths or to an equivalent level.
- Level 3 CIH or willingness to work towards.
- Extensive experience of working in a housing, social care or support services.
- Demonstrates evidence of an effective approach to customer care and service delivery.
- Knowledge of completing assessments and developing support plans with targets and outcomes for clients.
- Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these.
- Knowledge and experience of safeguarding policies and procedures.
Tenancy Sustain Officer in St Helens employer: Torus Group
Torus is an exceptional employer that prioritises the wellbeing and professional growth of its employees, offering a supportive work culture where compassion and collaboration thrive. As a Tenancy Sustain Officer, you will benefit from comprehensive training opportunities and a chance to make a meaningful impact in the community, all while working in a dynamic environment that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustain Officer in St Helens
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Torus Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Torus Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Torus Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Torus Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Sustain Officer in St Helens
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Torus Group:Before hitting send, make sure to tailor your application specifically to Torus Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Torus Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
