At a Glance
- Tasks: Deliver top-notch electrical repairs and maintenance across the North West.
- Company: Join a community-focused team dedicated to high-quality service.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a chance to mentor apprentices and grow your career.
- Why this job: Make a real difference in people's homes while honing your skills.
- Qualifications: NVQ Level 3 in Electrical Installation and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you have strong technical skills, a customer-focused approach, and experience delivering high-quality electrical maintenance and construction work? We're looking for an Electrician to join our team and play a key role in delivering first-class repairs and maintenance services across our communities. This role covers the North West region, including Liverpool, St Helens and Warrington.
Responsibilities
- Carry out a wide range of electrical works, including rewires, remedial works and upgrades in line with current legislation.
- Deliver high-quality repairs and maintenance services to customers across domestic properties and sites.
- Undertake associated multi-skilled tasks, including basic plastering, plumbing and joinery where required.
- Plan and organise workloads effectively, ensuring appointments and response times are met.
- Use IT systems and communication devices to receive instructions, complete works orders and order materials.
- Diagnose repair issues, identify appropriate solutions and communicate effectively with customers regarding works required.
- Supervise and support apprentices, trainees and other colleagues where required.
- Maintain company vehicles, stock, tools and equipment to agreed standards.
- Work collaboratively with schedulers, planners and other teams to ensure works are coordinated effectively.
- Ensure all work is completed in line with health & safety, quality and compliance requirements.
Qualifications
- NVQ Level 3 in Electrical Installation or equivalent.
- 18th Edition qualification and 2391 Electrical Testing qualification.
- Valid CSCS card.
- Experience delivering electrical maintenance and construction activities.
- Strong customer service and communication skills.
- Experience of multi-skilled trade activities is desirable.
- Ability to work independently, manage workloads and use initiative.
- Flexible and adaptable approach to work.
- Commitment to health & safety, quality and excellent service delivery.
- Full UK driving licence.
Interview Process
- Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant experience, knowledge and skills required for the role.
- Interviews will take place at our Sutton Fold Office week commencing 8th June 2026.
- Right to work verification.
- Qualification certificate check (where applicable).
- Two completed references.
- Occupational Health questionnaire – Fit for Work.
- DBS check (if required for the role).
- Completion of all new starter documentation including signed terms and conditions.
North West Electrician - Repairs, Upgrades & Customer Care in St Helens employer: Torus Group
Join a dynamic team that prioritises employee growth and development while delivering exceptional electrical services across the North West. Our supportive work culture fosters collaboration and innovation, ensuring you have the resources and training needed to excel in your role. With a commitment to health and safety, and a focus on customer satisfaction, we offer a rewarding environment where your skills can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land North West Electrician - Repairs, Upgrades & Customer Care in St Helens
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and community involvement. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Go through common interview questions related to electrical work and customer service. We recommend doing mock interviews with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or any relevant certifications. This not only demonstrates your expertise but also gives you a chance to discuss your hands-on experience during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace North West Electrician - Repairs, Upgrades & Customer Care in St Helens
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical skills and experience in electrical maintenance. We want to see how you've tackled similar tasks in the past, so don’t hold back on the details!
Customer Focus is Key:Since this role is all about delivering top-notch service, share examples of how you've gone above and beyond for customers. We love seeing that customer-focused approach in action!
Be Organised:Planning and organising workloads is crucial. Mention any tools or methods you use to keep everything on track, as it shows us you can manage your time effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Torus Group
✨Know Your Stuff
Make sure you brush up on your technical skills and qualifications, especially your NVQ Level 3 and 18th Edition. Be ready to discuss specific electrical works you've completed, like rewires or upgrades, and how you ensured compliance with current legislation.
✨Customer Care is Key
Since this role is all about delivering high-quality service, think of examples where you've gone above and beyond for customers. Prepare to share how you effectively communicated with clients about repairs and maintenance, as well as how you handled any tricky situations.
✨Show Off Your Multi-Skilled Side
If you've got experience in basic plastering, plumbing, or joinery, make sure to highlight that! The interviewers will appreciate your versatility, so be ready to discuss how you've integrated these skills into your electrical work.
✨Plan for the Day
Before the interview, plan your journey to the Sutton Fold Office and arrive early. This shows your commitment to punctuality and organisation, which are crucial for managing workloads and meeting response times in the job.
