Torus is seeking a Customer Resolution Team Leader to oversee our Complaint Handling Service within the Customer Resolution and Tenant Involvement team. You will lead the Customer Resolution Officers and drive impartial, evidence-based investigations to deliver fair, timely outcomes across Stage 1 and 2 complaints.
The role focuses on performance, quality, and learning from feedback, with responsibilities including reporting, stakeholder engagement, and contributing to the Complaints Strategy.
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Customer Resolution Lead - Shape Fair, Timely Complaints in St Helens employer: Torus Group
As a People Advisor with us, you'll join a dynamic and supportive team dedicated to enhancing the colleague experience in a collaborative environment. Our hybrid working model allows for flexibility between home and our vibrant Liverpool, Warrington, or St Helens offices, ensuring a healthy work-life balance. We prioritise employee growth through continuous learning opportunities and a commitment to fostering a fair and inclusive workplace culture, making us an exceptional employer for those seeking meaningful and rewarding careers.
