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- Tasks: Lead and support housing services, mentor apprentices, and manage tenancy issues.
- Company: Dynamic housing organisation focused on community development.
- Benefits: Competitive salary, professional growth, and a chance to make a difference.
- Other info: Opportunity to work in a vibrant environment with community engagement activities.
- Why this job: Join a passionate team and help communities thrive while developing your leadership skills.
- Qualifications: Strong leadership and problem-solving skills, with a passion for housing services.
The predicted salary is between 30000 - 40000 £ per year.
Do you have strong leadership skills, a proactive approach to problem‑solving, and a passion for delivering excellent housing services? We’re looking for a Senior Neighbourhood Housing Officer to join our team and play a key role in leading tenancy management services and supporting our communities to thrive. This role is based in Liverpool, with travel across our operational areas where required.
What You’ll Be Doing
- Supervise, mentor and support Housing Officer Apprentices, ensuring their development and successful progression.
- Support the Neighbourhood Team Leader in delivering a high‑quality, customer‑focused tenancy and estate management service.
- Provide day‑to‑day guidance to Neighbourhood Housing Officers, supporting them with complex or sensitive cases.
- Undertake a range of Neighbourhood Officer duties, including managing your own patch where required.
- Assist in monitoring team performance, using data and KPIs to drive service improvements and ensure targets are met.
- Investigate complaints and ensure responses are delivered within agreed timescales, including supporting Councillor enquiries.
- Oversee and support complex cases including anti‑social behaviour, tenancy breaches, succession claims and safeguarding concerns.
- Support the management of compliance‑related cases, including no access and decant cases, ensuring risks are effectively managed.
- Carry out audit checks on tenancy and ASB cases to ensure compliance with procedures and high‑quality case management.
- Support induction and training of new starters, helping to embed a strong performance culture within the team.
- Work collaboratively with internal teams including Safer Estates, Assets and Tenant Involvement to deliver joined‑up services.
- Build and maintain strong relationships with external partners, stakeholders and local agencies, representing the organisation at meetings.
- Support the delivery of neighbourhood plans, estate walkabouts and community engagement activities.
- Contribute to service improvements, helping to create safe, clean and well‑managed neighbourhoods.
- Promote tenant engagement and support resident involvement in shaping services.
- Ensure all activity aligns with safeguarding, health.
Senior Neighbourhood Housing Officer - 12 Month Contract employer: Torus Group
Contact Detail:
Torus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Neighbourhood Housing Officer - 12 Month Contract
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and engage with community groups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your leadership skills and proactive problem-solving approach can contribute to their mission of delivering excellent housing services.
✨Tip Number 3
Showcase your experience with complex cases during interviews. Use specific examples to demonstrate how you’ve successfully managed sensitive situations, as this will highlight your capability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Senior Neighbourhood Housing Officer - 12 Month Contract
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've mentored or supported others, especially in housing services. Share specific examples that demonstrate your proactive approach to problem-solving!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the advert to show us you understand what we’re looking for in a Senior Neighbourhood Housing Officer.
Highlight Your Community Engagement: Since this role is all about supporting communities, make sure to include any relevant experience you have in community engagement or tenant involvement. We want to know how you've contributed to creating safe and well-managed neighbourhoods!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Torus Group
✨Showcase Your Leadership Skills
As a Senior Neighbourhood Housing Officer, strong leadership is key. Be ready to share specific examples of how you've successfully led teams or mentored others in the past. Highlight your proactive approach to problem-solving and how it has positively impacted your previous roles.
✨Know the Community
Familiarise yourself with the local area and its challenges. Research the neighbourhoods you’ll be working in and think about how you can contribute to making them thrive. This shows your commitment and helps you connect with the interviewers on a deeper level.
✨Prepare for Complex Scenarios
Expect questions about handling sensitive cases like anti-social behaviour or tenancy breaches. Prepare by thinking through your approach to these situations, including how you would involve other teams or stakeholders. This will demonstrate your ability to manage complex issues effectively.
✨Emphasise Collaboration
This role requires working closely with various internal teams and external partners. Be prepared to discuss how you've successfully collaborated in the past. Share examples of how you’ve built relationships and worked towards common goals, as this will show you’re a team player.