Under One Roof - Team Leader in Saint Helens

We're looking for an Under One Roof Team Leader to join our team supporting housing allocations services across St Helens and Warrington. This is an exciting opportunity for an experienced housing professional to lead a team responsible for helping customers access housing and ensuring homes are allocated fairly, efficiently and in line with local authority policies.

As Under One Roof Team Leader, you'll provide leadership and oversight of the allocations service, supporting the administration and delivery of housing allocations on behalf of partner local authorities. You'll lead and motivate a team of advisors, ensure applications are assessed accurately and consistently, and work closely with partner landlords, local authorities and other stakeholders to achieve positive outcomes for customers.

This is a fantastic opportunity to play a key role in improving access to housing, supporting vulnerable customers and driving service excellence through effective performance management, partnership working and continuous improvement.

What you'll be doing:

• Leading and supporting a team responsible for processing housing applications and administering allocations services.
• Ensuring applications are assessed accurately and consistently in line with allocations policies, housing legislation and eligibility criteria.
• Overseeing nominations to partner registered providers and the allocation of homes through local authority policies.
• Providing guidance and support to customers who require assistance accessing the Under One Roof service.
• Monitoring team performance, quality standards and service delivery to maximise efficiency and customer outcomes.
• Working closely with local authorities, partner landlords and external agencies to support successful rehousing outcomes.
• Managing enquiries from customers, stakeholders and internal colleagues, providing expert advice and guidance.
• Supporting service development initiatives and contributing to improvements across allocations and lettings processes.
• Using performance data and management information to identify opportunities for service improvement.
• Promoting compliance with housing legislation, data protection requirements, safeguarding responsibilities and organisational policies.
• Building strong relationships with key stakeholders to support partnership working and service objectives.
• Creating a positive team culture, managing performance and supporting the professional development of team members.

What we're looking for:

• CIH Level 4 qualification, or willingness to work towards achieving it.
• GCSE English and Maths (or equivalent).
• A strong understanding of allocations, homelessness and housing legislation.
• Knowledge and experience of housing allocations policies, procedures and lettings processes.
• Experience working within an allocations, lettings or housing management environment.
• Previous leadership or management experience, with the ability to motivate, develop and inspire high-performing teams.
• Experience working collaboratively with local authorities, housing providers and external partners.
• Strong analytical skills with the ability to interpret performance data and use insight to drive improvements.
• Excellent communication, relationship-building and stakeholder management skills.
• The confidence to make decisions, manage change and balance competing priorities in a fast-paced environment.
• Knowledge of GDPR, safeguarding responsibilities and relevant regulatory requirements within housing services.
• A proactive, customer-focused approach with a commitment to fairness, equality and delivering excellent services.

Interview process:

Shortlisted candidates will be invited to attend an in-person interview at our Warrington Bank Park House office on Thursday 3rd December 2026. Interviews will be competency-based, focusing on your leadership experience, knowledge of housing allocations and lettings, stakeholder management skills, and ability to deliver excellent customer outcomes.

Additional information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification.
• Qualification certificate check (where applicable).
• Two satisfactory references.
• Occupational Health questionnaire.
• DBS check if applicable.
• Completion of all new starter documentation, including signed terms and conditions.

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.