Neighbourhood Housing Officer in Saint Helens

Do you have experience delivering housing management services, building strong relationships with residents and communities, and resolving tenancy-related issues?

We're looking for a

Neighbourhood Housing Officer to join our team and play a key role in delivering high-quality tenancy and estate management services across our neighbourhoods in St Helens.

What you'll be doing

• Deliver a comprehensive tenancy and estate management service across a designated portfolio of properties.
• Act as the first point of contact for tenants and residents, providing advice and guidance on tenancy and neighbourhood matters.
• Manage tenancy-related issues including abandoned properties, assignments, relationship breakdowns, unauthorised occupation, tenancy fraud and access issues.
• Carry out tenancy audits, new tenancy visits, starter tenancy reviews, exchange inspections, accompanied viewings and attend evictions where required.
• Manage a caseload of anti-social behaviour, hate crime and tenancy breach cases, taking appropriate and proportionate action.
• Investigate breaches of tenancy conditions and prepare and serve notices where necessary.
• Undertake needs assessments for residents at risk of tenancy failure and provide interventions or referrals to appropriate support services.
• Promote tenancy sustainment by helping residents maintain successful tenancies and access relevant support services.
• Conduct estate inspections and proactively identify issues that impact neighbourhood quality, customer satisfaction and demand.
• Work collaboratively with Income, Assets, Development, Tenant Involvement, Support and Safer Estates teams to achieve positive outcomes.
• Build strong partnerships with local authorities, elected members, support agencies and other stakeholders.
• Maintain accurate records, case notes and reports in line with company procedures and data protection requirements.
• Promote safeguarding and ensure any concerns relating to vulnerable adults or children are reported in line with company and local authority policies.

What we're looking for

• Experience of managing housing stock or delivering housing-related services to customers.
• Knowledge of housing legislation and tenancy management practices.
• Experience managing anti-social behaviour and tenancy breach cases.
• Strong communication, negotiation and influencing skills.
• Ability to build and maintain effective relationships with tenants, colleagues, partners and stakeholders.
• Experience producing accurate records, reports and case management documentation.
• Self-motivated, with the ability to work independently and effectively manage a varied caseload.
• Understanding of tenancy sustainment principles and supporting vulnerable customers.
• Competent using ICT systems and digital communication platforms.
• Full UK driving licence and access to a vehicle for business use.

Interview Process

Candidates will be invited to attend an interview, which will include a competency-based discussion exploring housing management experience, tenancy sustainment, anti-social behaviour case management, safeguarding awareness and customer-focused behaviours.

Interviews are expected to take place at our St Helens Office on Thursday 13th July 2026.

Additional Information

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check (where applicable)
• Two completed references
• Occupational Health questionnaire – Fit for Work
• Enhanced DBS check may be required
• Completion of all new starter documentation including signed terms and conditions

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.