At a Glance
- Tasks: Deliver excellent customer service and resolve enquiries in a fast-paced environment.
- Company: Join Torus, a dynamic team focused on positive customer outcomes.
- Benefits: Gain valuable experience with a competitive salary and supportive work culture.
- Other info: Fixed-term contract with opportunities for personal growth and development.
- Why this job: Make a real difference by helping customers with their housing needs.
- Qualifications: 4 GCSEs including English and strong IT skills required.
The predicted salary is between 24000 - 30000 £ per year.
Are you passionate about delivering excellent customer service? Join our Customer Hub at Torus and become the first point of contact for customers across a range of housing services. You'll provide advice, resolve enquiries and work with colleagues across the business to deliver positive customer outcomes. If you enjoy helping people and thrive in a fast-paced environment, we'd love to hear from you.
We are currently recruiting for two Customer Hub Advisors to join our team on fixed-term contracts of at least six months.
Working Hours:
- 37 hours per week
- Monday to Friday: 7.4 hours per day between 8:00 AM and 8:00 PM
- 1 in 4 Saturdays: 8:00 AM to 12:00 PM
What You Will Be Doing:
- Handle customer enquiries in line with our Customer Standards Policy
- Identify and address rent arrears, applying company policy and encouraging prompt payments
- Support customers with issues related to anti-social behaviour, tenancy management, and repairs
- Take ownership of customer queries, liaising with other teams and making necessary referrals
What We Are Looking For:
- Educated to 4 GCSE (or equivalent) Grade C or above including English
- Demonstrable strong IT skills and accurately inputting customer data into case management or IT systems
- Ability to understand and apply complex policies and procedures across a range of disciplines including complaint handling and case management
- Ability to relay accurate information to customers to resolve their enquiries and provide appropriate advice on company policy and procedures across an extensive range of disciplines
- Ability to investigate customer accounts and challenge non-payment in a fair but firm manner and extract information to make appropriate case management referrals for support services
- Experience working within a complex Customer Services Environment with a proven track record in understanding policies and procedures and relaying correct information to customers
- Experience of working with a range of stakeholders, including customers and ability to handle difficult and challenging enquiries and diffuse situations appropriately
Interview Process:
Shortlisted candidates will be invited to an interview at our St Helens office week commencing 27th July 2026. This will be a competency-based interview, along with a written and listening assessment.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
- Right to work verification
- Qualification certificate check
- 2x completed references
- OH Health Questionnaire – Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
Customer Service Advisor - 6+ Month Contract in Saint Helens employer: Torus Group
Join our dedicated team as a Sheltered Scheme Manager in Liverpool, where you will play a vital role in enhancing the lives of older and vulnerable residents. We pride ourselves on fostering a supportive work culture that values employee growth, offering continuous training and development opportunities to help you excel in your career. With a strong commitment to resident wellbeing and a collaborative environment, you'll find this position not only rewarding but also integral to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 6+ Month Contract in Saint Helens
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Torus Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Torus Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - 6+ Month Contract in Saint Helens
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Torus Group.
How to prepare for a job interview at Torus Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Torus Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Torus Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
