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- Tasks: Manage tenancies and support communities to thrive in St Helens.
- Company: Join Torus, a people-focused organisation dedicated to improving housing services.
- Benefits: Be part of a supportive team with opportunities for personal growth.
- Other info: Engage with local partners to build stronger, connected neighbourhoods.
- Why this job: Make a real difference in people's lives and shape the future of housing services.
- Qualifications: Strong communication skills and a proactive problem-solving approach.
The predicted salary is between 30000 - 40000 £ per year.
Do you have strong communication skills, a proactive approach to problem-solving, and a passion for delivering excellent housing services? We’re looking for a Neighbourhood Housing Officer to join our team in St Helens and play a key role in managing tenancies and supporting our communities to thrive. At Torus, people are at the heart of everything we do. We’re committed to improving our services and making a positive difference in our neighbourhoods, which is why we’re introducing a new Neighbourhood Pilot that will help shape how we deliver services in the future. The pilot focuses on a more visible and hands-on approach to housing services. It’s about working more closely with tenants, better understanding neighbourhood issues, and listening to residents to help shape how our service develops. This is meaningful work, and while it can be demanding at times, you won’t be doing it alone. You’ll be part of a supportive team, working alongside colleagues and local partners to build stronger, more connected neighbourhoods.
WHAT YOU’LL BE DOING:
- Manage a defined patch of housing stock, delivering a wide range of tenancy and estate management services.
- Provide advice and support to tenants and residents on all aspects of tenancy management, ensuring a high-quality, customer-focused service.
- Carry out a range of visits including tenancy audits, new tenancy visits, inspections, exchange visits, accompanied viewings and evictions.
- Manage a caseload of tenancy-related issues, including anti-social behaviour, tenancy breaches and sustainment cases.
- Investigate and resolve issues such as unauthorised occupation, subletting, tenancy fraud, relationship breakdowns and access concerns.
- Work proactively to support tenancy sustainment, carrying out needs assessments.
Neighbourhood Officer - St Helens employer: Torus Group
Contact Detail:
Torus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer - St Helens
✨Tip Number 1
Get to know the company! Research Torus and their values. When you understand what they stand for, you can tailor your conversations to show how your skills align with their mission of improving housing services.
✨Tip Number 2
Practice your communication skills! As a Neighbourhood Officer, you'll need to engage with tenants and residents effectively. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local community events. Building relationships can give you insider knowledge about the role and help you stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Torus and making a difference in St Helens.
We think you need these skills to ace Neighbourhood Officer - St Helens
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for housing services shine through! We want to see how much you care about making a positive difference in our communities.
Be Specific: Use examples from your past experiences that highlight your communication skills and problem-solving abilities. We love seeing how you've tackled challenges head-on!
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities of the Neighbourhood Officer role. Show us how your skills align with what we’re looking for at Torus.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. We can’t wait to hear from you!
How to prepare for a job interview at Torus Group
✨Know Your Stuff
Make sure you understand the role of a Neighbourhood Officer and the specific challenges faced in St Helens. Research Torus and their community initiatives, especially the new Neighbourhood Pilot. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've successfully communicated with tenants or resolved conflicts in the past. Think about situations where you’ve had to listen actively and respond empathetically to residents' concerns.
✨Problem-Solving Scenarios
Be ready to discuss how you approach problem-solving. Prepare a couple of scenarios where you identified an issue, took action, and achieved a positive outcome. This could be related to tenancy issues or community engagement, demonstrating your proactive approach.
✨Team Player Mindset
Highlight your ability to work collaboratively with colleagues and local partners. Share experiences where teamwork led to successful outcomes in housing services or community projects. This will align with Torus's commitment to building stronger neighbourhoods.