At a Glance
- Tasks: Manage housing stock and support tenants to create thriving communities.
- Company: Join Torus, a community-focused housing provider in Liverpool.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and impact.
- Why this job: Be an ambassador for positive change in your neighbourhood.
- Qualifications: Community-focused with experience in housing management or client services.
The predicted salary is between 36000 - 60000 £ per year.
Job Advert
Do you have strong communication skills, a proactive approach to problem‑solving, and a passion for delivering excellent housing services? We’re looking for a Neighbourhood Housing Officer to join our team and play a key role in managing tenancies and supporting our communities to thrive. This role is based in Liverpool, with travel across our operational areas where required.
What You'll Be Doing
- Manage a defined patch of housing stock, delivering a wide range of tenancy and estate management services.
- Provide advice and support to tenants and residents on all aspects of tenancy management, ensuring a high‑quality, customer‑focused service.
- Carry out a range of visits including tenancy audits, new tenancy visits, inspections, exchange visits, accompanied viewings and evictions.
- Manage a caseload of tenancy‑related issues, including anti‑social behaviour, tenancy breaches and tenancy sustainment cases.
- Investigate and resolve issues such as unauthorised occupation, subletting, tenancy fraud, relationship breakdowns and access concerns.
- Work proactively to support tenancy sustainment, carrying out needs assessments and signposting to appropriate support services.
- Use data and insight to identify risks within your patch and prioritise resources effectively.
- Prepare and serve notices where tenancy conditions have been breached.
- Work collaboratively with internal teams including Income, Assets, Safer Estates and Tenancy Sustainment teams to deliver joined‑up services.
- Build strong relationships with external partners, agencies and stakeholders, representing the organisation at meetings where required.
- Promote tenant engagement and support resident involvement in local decision‑making and neighbourhood improvements.
- Carry out estate inspections, identifying opportunities to improve neighbourhoods and ensure they are clean, safe and well managed.
- Maintain accurate records and case management systems, ensuring compliance with legal, regulatory and audit requirements.
- Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.
What We're Looking For
- Experience working in housing management or delivering services to customers in a similar environment.
- Knowledge of housing legislation and tenancy management practices.
- Experience managing caseloads, including anti‑social behaviour and tenancy‑related issues.
- Strong communication and interpersonal skills, with the ability to build relationships and influence outcomes.
- Ability to manage a varied workload, prioritising effectively and working independently.
- Experience maintaining accurate records and producing reports.
- Confidence in using data to monitor performance and inform decision‑making.
- A proactive and resilient approach, with the ability to manage challenging situations professionally.
- A commitment to health and safety, safeguarding, equality, and excellent customer service.
- GCSEs (or equivalent) in English and Maths.
- CIH Level 3 (or willingness to work towards) is desirable.
- Full UK driving licence and willingness to travel as required.
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
Neighbourhood Officer - Liverpool employer: Torus Group
At Torus, we pride ourselves on being more than just a housing provider; we are dedicated to fostering vibrant communities in Liverpool. Our supportive work culture encourages professional growth and collaboration, offering employees the chance to make a real impact in the lives of residents. With a focus on community engagement and a commitment to excellence, working with us means being part of a team that values your contributions and invests in your development.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer - Liverpool
✨Tip Number 1
Get to know the company! Research Torus and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community-focused team.
✨Tip Number 2
Practice your competency-based interview skills. Think of examples from your past experiences that demonstrate your problem-solving abilities and teamwork. We want to hear how you've tackled challenges, especially in housing management or community engagement.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. This can give you insider knowledge and potentially a foot in the door when applying through our website.
✨Tip Number 4
Stay updated on housing legislation and best practices. Being knowledgeable about current issues will not only boost your confidence but also impress the interviewers. Show them you're proactive and ready to make a difference in Liverpool!
We think you need these skills to ace Neighbourhood Officer - Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Officer role. We want to see how you can contribute to building strong communities in Liverpool!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to engage with tenants and colleagues. Share examples of how you've successfully navigated challenging conversations or resolved conflicts.
Highlight Relevant Experience:If you've got experience in housing management or dealing with tenancy issues, make it shine! We’re looking for candidates who can hit the ground running, so don’t hold back on sharing your relevant background.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Torus Group
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management practices. Familiarise yourself with common issues like ASB and tenancy fraud, as these are likely to come up in your interview. Showing that you understand the challenges faced by a Neighbourhood Officer will impress the interviewers.
✨Showcase Your Community Spirit
Since this role is all about building strong communities, be ready to share examples of how you've engaged with residents or improved neighbourhoods in the past. Highlight any initiatives you've led or participated in that demonstrate your commitment to community welfare.
✨Prepare for Competency Questions
The interview will be competency-based, so think of specific situations where you've demonstrated problem-solving skills or teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the team dynamics, current challenges in the neighbourhoods, or how success is measured in the role. It’s a great way to engage with the interviewers and leave a lasting impression.
