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For Companies At a Glance
- Tasks: Manage housing stock and support tenants to create thriving communities.
- Company: Join Torus, a community-focused housing provider in Liverpool.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Why this job: Be an ambassador for positive change in your neighbourhood.
- Qualifications: Community-focused with experience in housing management or client services.
- Other info: Dynamic role with opportunities for growth and impact.
The predicted salary is between 36000 - 60000 £ per year.
Job Advert
At Torus, we’re more than a housing provider – we’re committed to building strong, thriving communities.
Neighbourhood Officer – Liverpool
We are looking for a dedicated Neighbourhood Officer to join our team in Liverpool. In this role, you’ll manage a designated patch of housing stock, delivering high-quality tenancy management services while acting as an ambassador for Torus. You’ll work closely with tenants, colleagues, and partner agencies to create safe, sustainable, and welcoming neighbourhoods where people are proud to live.
What you’ll be doing
- Take ownership of property and tenancy management across your portfolio, providing advice and support to tenants and residents.
- Manage a wide range of tenancy matters including abandoned properties, relationship breakdowns, unauthorised occupation, subletting, tenancy fraud, and access issues.
- Conduct estate inspections and tenancy visits, ensuring our homes and neighbourhoods remain safe and well-maintained.
- Use data and insight to target resources effectively and meet key performance goals.
- Actively manage anti-social behaviour (ASB) cases, tenancy breaches, and hate crime reports in line with company standards.
- Collaborate with colleagues, external partners, and elected officials to address local issues and drive estate improvements.
- Support tenants at risk of tenancy failure by implementing positive interventions or signposting to external support agencies.
- Promote tenant engagement, ensuring residents have a voice in shaping services and decisions that affect them.
- Maintain accurate records and stay up to date with housing legislation, policy, and best practice.
What we\’re looking for
- Community-focused, resilient, and proactive with the ability to balance relationship-building with operational responsibility.
- CIH Level 3 qualification (or willingness to work towards it).
- Experience in housing management or delivering services to clients.
- Strong knowledge of housing legislation and a willingness to stay up to date with developments.
- Excellent communication skills, with the confidence to challenge non-compliance where necessary.
- Experience of managing ASB and nuisance cases.
- A professional, solutions-focused approach with the ability to work at pace.
Interview Process
The interview will be competency-based, assessing your technical skills, problem-solving abilities, and team collaboration. Interviews will take at our Liverpool office.
Pre-employment checks
- Right to work verification
- Qualification certificate check
- 2x completed references
- Occupational Health Questionnaire – Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&Cs
We reserve the right to close this advert early if we receive a sufficient number of applications.
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Neighbourhood Officer - Liverpool employer: Torus Group
Contact Detail:
Torus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer - Liverpool
✨Tip Number 1
Get to know the company! Research Torus and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community-focused team.
✨Tip Number 2
Practice your competency-based interview skills. Think of examples from your past experiences that demonstrate your problem-solving abilities and teamwork. We want to hear how you've tackled challenges, especially in housing management or community engagement.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. This can give you insider knowledge and potentially a foot in the door when applying through our website.
✨Tip Number 4
Stay updated on housing legislation and best practices. Being knowledgeable about current issues will not only boost your confidence but also impress the interviewers. Show them you're proactive and ready to make a difference in Liverpool!
We think you need these skills to ace Neighbourhood Officer - Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Officer role. We want to see how you can contribute to building strong communities in Liverpool!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to engage with tenants and colleagues. Share examples of how you've successfully navigated challenging conversations or resolved conflicts.
Highlight Relevant Experience: If you've got experience in housing management or dealing with tenancy issues, make it shine! We’re looking for candidates who can hit the ground running, so don’t hold back on sharing your relevant background.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Torus Group
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management practices. Familiarise yourself with common issues like ASB and tenancy fraud, as these are likely to come up in your interview. Showing that you understand the challenges faced by a Neighbourhood Officer will impress the interviewers.
✨Showcase Your Community Spirit
Since this role is all about building strong communities, be ready to share examples of how you've engaged with residents or improved neighbourhoods in the past. Highlight any initiatives you've led or participated in that demonstrate your commitment to community welfare.
✨Prepare for Competency Questions
The interview will be competency-based, so think of specific situations where you've demonstrated problem-solving skills or teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the team dynamics, current challenges in the neighbourhoods, or how success is measured in the role. It’s a great way to engage with the interviewers and leave a lasting impression.