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- Tasks: Manage tenancies and support communities to thrive in Liverpool.
- Company: Join a dedicated team focused on excellent housing services.
- Benefits: Gain valuable experience, develop skills, and make a difference in your community.
- Other info: 12-month contract with opportunities for personal growth and community impact.
- Why this job: Be the key to improving neighbourhoods and supporting residents.
- Qualifications: Strong communication skills and a proactive problem-solving attitude.
The predicted salary is between 30000 - 40000 £ per year.
Do you have strong communication skills, a proactive approach to problem‑solving, and a passion for delivering excellent housing services? We’re looking for a Neighbourhood Housing Officer to join our team and play a key role in managing tenancies and supporting our communities to thrive. This role is based in Liverpool, with travel across our operational areas where required.
WHAT YOU’LL BE DOING:
- Manage a defined patch of housing stock, delivering a wide range of tenancy and estate management services.
- Provide advice and support to tenants and residents on all aspects of tenancy management, ensuring a high‑quality, customer‑focused service.
- Carry out a range of visits including tenancy audits, new tenancy visits, inspections, exchange visits, accompanied viewings and evictions.
- Manage a caseload of tenancy‑related issues, including anti‑social behaviour, tenancy breaches and tenancy sustainment cases.
- Investigate and resolve issues such as unauthorised occupation, subletting, tenancy fraud, relationship breakdowns and access concerns.
- Work proactively to support tenancy sustainment, carrying out needs assessments and signposting to appropriate support services.
- Use data and insight to identify risks within your patch and prioritise resources effectively.
- Prepare and serve notices where tenancy conditions have been breached.
- Work collaboratively with internal teams including Income, Assets, Safer Estates and Tenancy Sustainment teams to deliver joined‑up services.
- Build strong relationships with external partners, agencies and stakeholders, representing the organisation at meetings where required.
- Promote tenant engagement and support resident involvement in local decision‑making and neighbourhood improvements.
- Carry out estate inspections, identifying opportunities to improve neighbourhoods and ensure they are clean, safe and well managed.
- Maintain accurate records and case management systems, ensuring compliance with legal, regulatory and audit requirements.
- Ensure all activity aligns with safeguarding, health.
Neighbourhood Officer - Liverpool - 12 Month Contract employer: Torus Group
Contact Detail:
Torus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer - Liverpool - 12 Month Contract
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their mission of delivering excellent housing services. Show them you're not just another candidate, but someone who genuinely cares about the community.
✨Tip Number 3
Practice your communication skills! As a Neighbourhood Officer, you'll need to convey information clearly and effectively. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Neighbourhood Officer - Liverpool - 12 Month Contract
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Neighbourhood Officer role, make sure to highlight your experience in this area. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Be Proactive in Problem-Solving: We love a proactive approach! Share examples of how you've tackled challenges in the past, especially those related to tenancy management or community support. This will show us that you're ready to jump in and make a difference.
Tailor Your Application: Take the time to customise your application for this specific role. Mention your passion for housing services and how your skills align with the responsibilities outlined in the job description. It’ll help us see why you’re the perfect fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Torus Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Neighbourhood Officer. Familiarise yourself with tenancy management, anti-social behaviour issues, and how to support tenants effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've successfully communicated with tenants or resolved conflicts in the past. Think about specific situations where your proactive approach made a difference, and be ready to share these stories during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight instances where you identified risks or issues and took the initiative to resolve them, showcasing your ability to think on your feet.
✨Engage with the Community Focus
This role is all about supporting communities, so come armed with ideas on how to promote tenant engagement and improve neighbourhoods. Think about how you can encourage resident involvement in decision-making and what strategies you might use to build strong relationships with external partners.