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- Tasks: Empower tenants and enhance their voice in decision-making processes.
- Company: Join Torus Group, a leader in tenant engagement and community development.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful change.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in your community while building your professional network.
- Qualifications: GCSEs or equivalent, strong communication skills, and a passion for tenant involvement.
The predicted salary is between 30000 - 40000 £ per year.
Torus Group is seeking a Tenant Involvement Officer to play a key role in strengthening tenant voice across the organisation. Working closely with the Team Leader for Tenant Voice, you will help deliver and promote meaningful tenant involvement in line with the Torus Tenant Voice Strategy, ensuring our approach to engagement is inclusive, outcome‑focused and meets regulatory requirements.
Through collaboration with tenants, colleagues and key stakeholders, you will support continuous service improvement, transparency and value for money, while empowering tenants to influence decisions and represent themselves through a range of formal and informal participation opportunities. This role will require regular travel around the Liverpool area.
What You’ll be Doing:
- Support the delivery of tenant involvement activities that align with Torus objectives, regulatory requirements and the Tenant Voice Strategy.
- Promote a strong, inclusive tenant movement that influences decisions about homes, neighbourhoods and service delivery.
- Develop, promote and widen access to tenant involvement opportunities, with a focus on increasing participation from harder‑to‑reach tenants.
- Work with the Torus Foundation and internal colleagues to support the engagement and recruitment of tenants across formal and informal structures.
- Contribute to the development of new and innovative tenant engagement approaches, including emerging groups and engagement linked to new developments.
- Support the planning, delivery, monitoring and review of Tenant Voice initiatives, including scrutiny, mystery shopping, digital engagement and resident groups.
- Organise and support a range of tenant meetings, consultations and panels, working closely with managers across the organisation.
- Work with Business Analysts to evaluate tenant involvement activities, assessing impact, outcomes and value for money, and sharing learning.
- Maintain accurate records of all tenant involvement activity, including databases, consultations, meetings, communication and engagement outcomes.
- Represent the Tenant Voice team internally and externally, supporting events, partnership working and promoting high standards of customer care in line with Torus values.
What We’re Looking For:
- 3 GCSE’s grade C or above, or equivalent
- Commitment to continuous personal and professional development
- Housing related experience or experience of dealing with the public in a service with a strong customer focus.
- Experience of consulting with customers and service users and knowledge of challenges.
- A clear knowledge and understanding of regulatory standards and principles of tenant involvement.
- Excellent interpersonal skills, ability to get on well with people and gain trust and confidence of internal and external stakeholders and partners
- Full, clean UK Driver’s License with access to a vehicle.
Tenant Involvement Officer (9-Month Fixed-Term Contract) in London employer: Torus Group
Contact Detail:
Torus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Involvement Officer (9-Month Fixed-Term Contract) in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with tenants. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Show your passion for tenant involvement! When you get the chance to chat with potential employers, share your ideas on how to enhance tenant engagement. Let them see your enthusiasm and commitment.
✨Tip Number 3
Be proactive! If you spot an opportunity to volunteer or get involved in community projects related to tenant voice, jump on it. This not only boosts your CV but also shows your dedication to the cause.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to highlight your relevant experience and how you can contribute to our mission of empowering tenants.
We think you need these skills to ace Tenant Involvement Officer (9-Month Fixed-Term Contract) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Tenant Involvement Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion: Let us see your enthusiasm for tenant involvement and community engagement. Share any relevant experiences or projects that demonstrate your commitment to empowering tenants and improving services.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you're a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Torus Group
✨Know Your Stuff
Make sure you understand the Torus Tenant Voice Strategy and how it aligns with tenant involvement. Familiarise yourself with the regulatory requirements and be ready to discuss how you can promote meaningful tenant engagement.
✨Show Your People Skills
This role is all about collaboration, so be prepared to demonstrate your excellent interpersonal skills. Think of examples where you've successfully built trust with stakeholders or engaged with hard-to-reach groups.
✨Be Innovative
Torus is looking for someone who can contribute to new and innovative tenant engagement approaches. Come up with a few ideas on how you could enhance participation and be ready to share them during the interview.
✨Prepare for Practical Scenarios
Expect questions that assess your ability to plan and deliver tenant involvement activities. Think through some scenarios where you’ve had to evaluate impact and outcomes, and be ready to discuss how you would approach similar situations in this role.