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- Tasks: Manage housing stock and provide top-notch support to tenants in your community.
- Company: Join a forward-thinking organisation dedicated to improving neighbourhoods.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for career advancement and professional development.
- Why this job: Make a real difference in people's lives while enhancing your community.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Roles & Responsibilities
- Manage a defined patch of housing stock, delivering a wide range of tenancy and estate management services.
- Provide advice and support to tenants and residents on all aspects of tenancy management, ensuring a high-quality, customer-focused service.
- Carry out a range of visits including tenancy audits, new tenancy visits, inspections, exchange visits, accompanied viewings and evictions.
- Manage a caseload of tenancy-related issues, including anti-social behaviour, tenancy breaches and tenancy sustainment cases.
- Investigate and resolve issues such as unauthorised occupation, subletting, tenancy fraud, relationship breakdowns and access concerns.
- Work proactively to support tenancy sustainment, carrying out needs assessments and signposting to appropriate support services.
- Use data and insight to identify risks within your patch and prioritise resources effectively.
- Prepare and serve notices where tenancy conditions have been breached.
- Work collaboratively with internal teams including Income, Assets, Safer Estates and Tenancy Sustainment teams to deliver joined-up services.
- Build strong relationships with external partners, agencies and stakeholders, representing the organisation at meetings where required.
- Promote tenant engagement and support resident involvement in local decision-making and neighbourhood improvements.
- Carry out estate inspections, identifying opportunities to improve neighbourhoods and ensure they are clean, safe and well managed.
- Maintain accurate records and case management systems, ensuring compliance with legal, regulatory and audit requirements.
- Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.
Pre-Employment Checks
- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
- Right to work verification
- Qualification certificate check (where applicable)
- Two completed references
- Occupational Health questionnaire - Fit for Work
- DBS check (if required for the role)
- Completion of all new starter documentation including signed terms and conditions
Experience & Qualifications
- Experience working in housing management or delivering services to customers in a similar environment.
- Knowledge of housing legislation and tenancy management practices.
- Experience managing caseloads, including anti-social behaviour and tenancy-related issues.
- Strong communication and interpersonal skills, with the ability to build relationships and influence outcomes.
- Ability to manage a varied workload, prioritising effectively and working independently.
- Experience maintaining accurate records and producing reports.
- Confidence in using data to monitor performance and inform decision-making.
- A proactive and resilient approach, with the ability to manage challenging situations professionally.
- A commitment to health and safety, safeguarding, equality, and excellent customer service.
- GCSEs (or equivalent) in English and Maths.
- CIH Level 3 (or willingness to work towards) is desirable.
- Full UK driving licence and willingness to travel as required.
Neighbourhood Officer - Warrington in London employer: Torus Group
Contact Detail:
Torus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer - Warrington in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially around tenancy management and customer service. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing caseloads and dealing with challenging situations. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Get your application in and let’s get you that Neighbourhood Officer role!
We think you need these skills to ace Neighbourhood Officer - Warrington in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since strong communication is key in this role, don’t forget to demonstrate your interpersonal skills in your application. Share examples of how you've built relationships or resolved conflicts in previous roles. We love a good story!
Be Data Savvy: Mention any experience you have with using data to inform decisions or manage caseloads. This shows us that you understand the importance of data in tenancy management and can use it effectively. We’re all about making informed choices!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Torus Group
✨Know Your Patch
Before the interview, make sure you research the specific area you'll be managing. Understand the demographics, common issues, and any recent developments in Warrington. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, strong communication is key. Prepare examples of how you've effectively communicated with tenants or resolved conflicts in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific cases where you've managed tenancy-related issues, such as anti-social behaviour or tenancy breaches. Think about the steps you took to resolve these situations and how you ensured a positive outcome for all parties involved.
✨Understand Housing Legislation
Brush up on relevant housing legislation and tenancy management practices before your interview. Being knowledgeable about the legal aspects will not only impress your interviewers but also demonstrate your commitment to compliance and safeguarding.