At a Glance
- Tasks: Manage housing services and support for older residents, ensuring their wellbeing and independence.
- Company: Join a dedicated team focused on enhancing the lives of vulnerable residents in Liverpool.
- Benefits: Enjoy a rewarding role with opportunities for personal growth and community impact.
- Other info: Dynamic work environment with a focus on resident engagement and support.
- Why this job: Make a real difference in the lives of older people while developing your skills.
- Qualifications: Experience in housing management or social care, with strong communication skills.
The predicted salary is between 40000 - 42000 £ per year.
Do you have excellent people skills, a passion for supporting older and vulnerable residents, and the ability to deliver high-quality housing management services?
We are looking for a
Sheltered Scheme Manager to join our team and provide housing management and wellbeing support across our sheltered and independent living schemes in Liverpool.
This is a rewarding role where you will build positive relationships with residents aged 55+, helping them to live safely, independently and confidently within their homes and communities.
You'll be responsible for delivering a visible and responsive service, promoting resident wellbeing and ensuring our schemes remain safe, welcoming and well-managed environments.
What You’ll Be Doing
- Deliver effective housing management across sheltered and independent living schemes, ensuring excellent service delivery and compliance.
- Provide wellbeing support, responding to resident enquiries, concerns, emergencies and low-level disputes to promote independence and positive outcomes.
- Complete assessments, support plans, reviews and case management activities to help residents remain safe and sustain their tenancies.
- Support the lettings process through viewings, sign-ups and promoting sheltered housing to minimise voids.
- Encourage resident engagement in activities that support health, wellbeing and social inclusion.
- Assist residents to access welfare benefits, budgeting support, digital services and specialist support where needed.
- Work closely with internal teams, external agencies and community partners to ensure residents receive appropriate support and effective signposting.
- Carry out scheme inspections, health and safety checks and monitor communal areas, reporting repairs and liaising with contractors as required.
- Promote safeguarding and ensure any concerns are reported and managed in line with policy and procedure.
- Maintain accurate records, use digital systems effectively and contribute to continuous service improvement
What We’re Looking For
- Experience in sheltered housing, housing management, supported housing, social care, or a similar customer-focused role supporting older or vulnerable people
- Experience carrying out assessments, support planning and managing customer cases.
- Strong communication and relationship-building skills, with the ability to work effectively with residents, colleagues and partner agencies.
- Knowledge of safeguarding and a commitment to promoting resident wellbeing, independence and tenancy sustainment.
- Ability to manage challenging situations confidently, using sound judgement and resilience.
- Experience supporting customers with budgeting, welfare benefits or accessing support services.
- Good IT skills and experience using digital systems to maintain accurate records.
- A commitment to delivering high-quality, inclusive services and excellent customer care.
- Full UK driving licence with access to your own vehicle and appropriate business insurance.
Interview Process
- Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant experience, housing management knowledge, safeguarding awareness and customer-focused behaviours.
Interviews will take place at our Liverpool City Centre Office week commencing 21st July 2026.
Additional Information
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire – Fit For Work
- Enhanced DBS check
- Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.
Sheltered Scheme Manager in Liverpool employer: Torus Group
Join our dedicated team as a Sheltered Scheme Manager in Liverpool, where you will play a vital role in enhancing the lives of older and vulnerable residents. We pride ourselves on fostering a supportive work culture that values employee growth, offering continuous training and development opportunities to help you excel in your career. With a strong commitment to resident wellbeing and a collaborative environment, you'll find this position not only rewarding but also integral to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Sheltered Scheme Manager in Liverpool
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Torus Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Torus Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Torus Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Torus Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Sheltered Scheme Manager in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Torus Group:Before hitting send, make sure to tailor your application specifically to Torus Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Torus Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
