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- Tasks: Lead and support housing services, ensuring communities thrive and tenants are engaged.
- Company: Join a dynamic team dedicated to delivering excellent housing services in Liverpool.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Opportunity for career growth and to work collaboratively with various stakeholders.
- Why this job: Be a key player in enhancing neighbourhoods and supporting diverse communities.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Do you have strong leadership skills, a proactive approach to problem‑solving, and a passion for delivering excellent housing services? We’re looking for a Senior Neighbourhood Housing Officer to join our team and play a key role in leading tenancy management services and supporting our communities to thrive. This role is based in Liverpool, with travel across our operational areas where required.
What You’ll Be Doing
- Supervise, mentor and support Housing Officer Apprentices, ensuring their development and successful progression.
- Support the Neighbourhood Team Leader in delivering a high‑quality, customer‑focused tenancy and estate management service.
- Provide day‑to‑day guidance to Neighbourhood Housing Officers, supporting them with complex or sensitive cases.
- Undertake a range of Neighbourhood Officer duties, including managing your own patch where required.
- Assist in monitoring team performance, using data and KPIs to drive service improvements and ensure targets are met.
- Investigate complaints and ensure responses are delivered within agreed timescales, including supporting Councillor enquiries.
- Oversee and support complex cases including anti‑social behaviour, tenancy breaches, succession claims and safeguarding concerns.
- Support the management of compliance‑related cases, including no access and decant cases, ensuring risks are effectively managed.
- Carry out audit checks on tenancy and ASB cases to ensure compliance with procedures and high‑quality case management.
- Support induction and training of new starters, helping to embed a strong performance culture within the team.
- Work collaboratively with internal teams including Safer Estates, Assets and Tenant Involvement to deliver joined‑up services.
- Build and maintain strong relationships with external partners, stakeholders and local agencies, representing the organisation at meetings.
- Support the delivery of neighbourhood plans, estate walkabouts and community engagement activities.
- Contribute to service improvements, helping to create safe, clean and well‑managed neighbourhoods.
- Promote tenant engagement and support resident involvement in shaping services.
- Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.
- Participate in out‑of‑hours on‑call rota where required.
What We’re Looking For
- Experience working in housing management or delivering services in a similar environment.
- Strong knowledge of housing legislation, tenancy management and best practice.
- Experience supervising, mentoring or supporting colleagues within a team.
- Experience managing complex caseloads, including anti‑social behaviour and tenancy‑related issues.
- Strong communication and interpersonal skills, with the ability to influence and build relationships with a wide range of stakeholders.
- Ability to manage a varied workload, prioritising effectively and working both independently and as part of a team.
- Experience using data to monitor performance and drive service improvements.
- Ability to coach and support others, promoting high performance and continuous improvement.
- A proactive, resilient and solution‑focused approach to work.
- Commitment to safeguarding, equality, diversity and excellent customer service.
- GCSEs (or equivalent) in English and Maths.
- CIH Level 3 (or willingness to work towards) is desirable.
- Full UK driving licence and willingness to travel as required.
Senior Neighbourhood Housing Officer - 12 Month Contract in Liverpool employer: Torus Group
Contact Detail:
Torus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Neighbourhood Housing Officer - 12 Month Contract in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and engage with community groups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your experience aligns with their mission of delivering excellent housing services. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills and passion. Plus, it shows you’re serious about joining our team and contributing to thriving communities.
We think you need these skills to ace Senior Neighbourhood Housing Officer - 12 Month Contract in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for housing services shine through! We want to see your passion for helping communities thrive and how you can contribute to our team.
Tailor Your Experience: Make sure to highlight your relevant experience in housing management. We’re looking for specific examples of how you've handled complex cases or supported colleagues, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Torus Group
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management best practices. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've supervised or mentored others in the past. Highlight specific situations where your guidance made a difference, especially in complex cases. This will demonstrate your ability to lead and support a team effectively.
✨Be Data-Savvy
Familiarise yourself with key performance indicators (KPIs) relevant to housing services. Be ready to discuss how you've used data to drive improvements in previous roles. This shows that you can contribute to monitoring team performance and achieving targets.
✨Build Relationships
Think about how you've successfully built relationships with stakeholders in the past. Prepare to share examples of collaboration with internal teams or external partners. This will highlight your interpersonal skills and your ability to work within a community-focused environment.