Torus Group is seeking a skilled IT Service Desk professional to join our Liverpool team. The role operates primarily from the Liverpool office with one day per week at Warrington, St Helens or Stonebridge, and a rotating shift within 8:00am–6:00pm, with optional out-of-hours rota.
You will provide second-line support, act as SME for Microsoft technologies, manage incidents to resolution, and contribute to service improvement while maintaining ITIL best practices.
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Senior IT Service Desk Analyst – Second-Line Support in Liverpool employer: Torus Group
As a People Advisor with us, you'll join a dynamic and supportive team dedicated to enhancing the colleague experience in a collaborative environment. Our hybrid working model allows for flexibility between home and our vibrant Liverpool, Warrington, or St Helens offices, ensuring a healthy work-life balance. We prioritise employee growth through continuous learning opportunities and a commitment to fostering a fair and inclusive workplace culture, making us an exceptional employer for those seeking meaningful and rewarding careers.
