Scheduler - Contract in Liverpool

Are you highly organised, customer-focused and motivated by performance? Do you thrive in a fast-paced environment where planning, communication and attention to detail make a real difference? We are looking for a Scheduler to join our Customer Experience Team at HMS, part of Torus Group, playing a key role in coordinating repairs, maintenance and operational activities across the Northwest region. This is a pivotal role where you will directly contribute to achieving our key performance targets, including 99.5% appointments made and kept and delivering an 8% target surplus, by ensuring our remote operational teams are scheduled effectively and efficiently.

As Scheduler, you will be responsible for planning, organising and coordinating maintenance and construction works to ensure contractual targets, customer expectations and financial objectives are met. You will manage remote workers' diaries to maximise productivity, minimise downtime and ensure resources are deployed effectively. You'll also support lone working arrangements by actively monitoring operative activity to promote a strong health and safety culture. This is a fast-paced, reactive role where strong organisational skills, sound judgement and excellent communication are essential.

This position is offered as a fixed-term contract until the end of November 2026. The role is full-time and office-based at our HMS, Stonebridge office (L11 0EL). Working hours fall between 8:00am and 5:00pm, operating on a rotating shift pattern of:

• 8:00am – 4:30pm
• 8:30am – 5:00pm

Shift arrangements will be discussed in more detail at interview stage.

What You Will Be Doing:

• Planning, scheduling and organising repairs and maintenance works within agreed cost, time and quality standards
• Managing and optimising operatives' diaries to achieve operational and financial targets
• Monitoring lone workers and ensuring operatives are active and accounted for throughout their shifts
• Handling customer enquiries, resolving issues at first point of contact where possible
• Liaising with operational managers, client officers, contractors and utility companies
• Raising variation orders and arranging materials as required
• Monitoring attendance, leave and sickness and adjusting schedules to maintain service delivery
• Producing statistical and performance reports using in-house systems and Excel
• Maintaining accurate compliance records (Gas Safety, Electrical Testing, Asbestos and other statutory requirements)
• Supporting out-of-hours call handling on a voluntary rota basis where required

What We're Looking For:

• Experience using computerised scheduling or planning systems
• Strong planning and organisational skills
• Excellent customer care and communication skills
• The ability to work independently and use initiative
• A proactive approach to continuous improvement
• Confidence working in a performance-driven environment
• A flexible approach to changing priorities
• Experience within maintenance or operational environments is desirable but not essential.

Interview Process:

Interviews are scheduled to take place on Thursday 5th March 2026 at our HMS, Stonebridge office (L11 0EL). Interviews will consist of a competency-based interview.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• Enhanced DBS check
• Completion of all new starter documentation including signed T&C's

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.