We're looking for a Neighbourhood Housing Officer to join our Liverpool team and play a key role in delivering high-quality, customer-focused housing services across our communities.
As part of our new Neighbourhood Pilot, you'll take ownership of a defined patch, building a strong understanding of local communities and using a proactive, customer-focused approach to tackle neighbourhood issues, support tenancy sustainment, and improve the customer experience. Working collaboratively with colleagues, residents, and partner agencies, you'll play a key role in creating neighbourhoods that are safe, well-managed, and places people are proud to call home.
This role offers the opportunity to make a visible difference within communities while helping shape how neighbourhood services are delivered in the future.
What you’ll be doing:
- Deliver a comprehensive tenancy and estate management service across a designated portfolio of properties.
- Act as the first point of contact for tenants and residents, providing advice and guidance on tenancy and neighbourhood matters.
- Manage tenancy-related issues including abandoned properties, assignments, relationship breakdowns, unauthorised occupation, tenancy fraud and access issues.
- Carry out tenancy audits, new tenancy visits, starter tenancy reviews, exchange inspections, accompanied viewings and attend evictions where required.
- Manage a caseload of anti-social behaviour, hate crime and tenancy breach cases, taking appropriate and proportionate action.
- Investigate breaches of tenancy conditions and prepare and serve notices where necessary.
- Undertake needs assessments for residents at risk of tenancy failure and provide interventions or referrals to appropriate support services.
- Promote tenancy sustainment by helping residents maintain successful tenancies and access relevant support services.
- Conduct estate inspections and proactively identify issues that impact neighbourhood quality, customer satisfaction and demand.
- Work collaboratively with Income, Assets, Development, Tenant Involvement, Support and Safer Estates teams to achieve positive outcomes.
- Build strong partnerships with local authorities, elected members, support agencies and other stakeholders.
- Maintain accurate records, case notes and reports in line with company procedures and data protection requirements.
- Promote safeguarding and ensure any concerns relating to vulnerable adults or children are reported in line with company and local authority policies.
What we’re looking for:
- Experience delivering housing, neighbourhood or tenancy management services within a customer-focused environment
- Good knowledge of tenancy management, neighbourhood issues, housing legislation and anti-social behaviour processes
- Experience managing varied caseloads, including anti-social behaviour and complex tenancy-related issues.
- Strong communication and interpersonal skills, with the ability to build relationships and influence outcomes.
- Experience maintaining accurate records and producing reports.
- Confidence in using data to monitor performance and inform decision-making.
- A proactive and resilient approach, with the ability to manage challenging situations professionally.
- A commitment to health and safety, safeguarding, equality, and excellent customer service.
- CIH Level 3 (or willingness to work towards) is desirable.
- Full UK driving licence and willingness to travel as required.
Interview Process:
- Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant experience, knowledge, and skills required for the role. Interviews will take place on Wednesday 19th & Thursday 20th August 2026, at our Liverpool City Centre Office.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
- Right to work verification
- Qualification certificate check (where applicable)
- Two completed references
- Occupational Health questionnaire – Fit for Work
- DBS check (if required for the role)
- Completion of all new starter documentation including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
Neighbourhood Housing Officer in Liverpool employer: Torus Group
Join our dedicated team as a Sheltered Scheme Manager in Liverpool, where you will play a vital role in enhancing the lives of older and vulnerable residents. We pride ourselves on fostering a supportive work culture that values employee growth, offering continuous training and development opportunities to help you excel in your career. With a strong commitment to resident wellbeing and a collaborative environment, you'll find this position not only rewarding but also integral to making a positive impact in the community.
