Torus Group is seeking a Customer Hub – Reception Team Leader to lead a team of Customer Advisors across multiple sites (Liverpool, St Helens, Warrington). The role focuses on coaching, performance monitoring and ensuring first-point-of-contact resolutions while maintaining high service standards.
You will work across sites, support out-of-hours on-call duties, and drive continuous improvement through policy adherence, data insights and cross-department collaboration.
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Customer Hub Team Lead — Drive Service Excellence in Liverpool employer: Torus Group
As a People Advisor with us, you'll join a dynamic and supportive team dedicated to enhancing the colleague experience in a collaborative environment. Our hybrid working model allows for flexibility between home and our vibrant Liverpool, Warrington, or St Helens offices, ensuring a healthy work-life balance. We prioritise employee growth through continuous learning opportunities and a commitment to fostering a fair and inclusive workplace culture, making us an exceptional employer for those seeking meaningful and rewarding careers.
