At a Glance
- Tasks: Support Housing Officers in managing tenancies and community events while learning on the job.
- Company: Join Torus, a supportive team dedicated to housing and neighbourhood management.
- Benefits: Gain hands-on experience, earn a Level 3 qualification, and enjoy a vibrant work environment.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Kickstart your career in housing with real responsibilities and a chance to make a difference.
- Qualifications: 5 GCSEs including English and Maths; enthusiasm for learning and teamwork.
The predicted salary is between 18500 - 25000 € per year.
At Torus, we are looking for an Apprentice Neighbourhood Housing Officer to join our Housing team in Liverpool. This exciting opportunity will give you hands‑on experience whilst helping you develop the skills and knowledge needed for a successful long‑term career in housing and neighbourhood management. As a Housing Officer Apprentice, you’ll take part in an 18‑month programme that combines practical experience with structured learning. You’ll begin by working alongside experienced Housing Officers, gradually taking on more responsibility as your confidence and skills develop. This role will be based at our Liverpool city centre office, with travel required to sites and offices across Liverpool, Warrington and St Helens. Alongside your role, you’ll work towards a Level 3 qualification in Housing and Property Management, including the Chartered Institute of Housing (CIH) Level 3 Certificate through PfP Thrive Learning Centre. This will include workplace learning, project work, day release to college and a final assessment to support your development. You don’t need previous housing experience. What matters most is your willingness to learn, your interest in working with people and your commitment to being part of a team. This is a supportive environment where you can be at your best, feel like you belong and develop a career you can be proud of.
What You’ll Be Doing:
- Supporting Housing Officers with tenancy and estate management duties
- Attending home visits, estate walk‑abouts and community events
- Assisting with tenancy audits, property viewings and neighbourhood inspections
- Helping manage anti‑social behaviour and neighbour disputes
- Providing excellent customer service to tenants and residents
- Supporting the team with administrative duties, including managing inboxes and maintaining records
- Learning about housing legislation, tenancy enforcement and legal processes
- Working with internal teams and external partners to support local communities
- Promoting safeguarding, equality, diversity and health and safety practices at all times
Pre‑Employment Checks:
- Right to work verification
- Qualification certificate check (where applicable)
- Two completed references
- Occupational Health questionnaire – Fit for Work
- DBS check (if required for the role)
- Completion of all new starter documentation including signed terms and conditions
What We’re Looking For:
- 5 GCSEs including English and Maths at Grade C/4 or above (or equivalent)
- A willingness to complete a Level 3 Housing and Property Management qualification
- A genuine interest in housing and neighbourhood services
- Strong verbal and written communication skills
- Good IT skills, including Microsoft Office
- Excellent organisational and customer service skills
- The ability to work independently and as part of a team
- A willingness to learn and take direction
- The ability to work in a busy environment and meet deadlines
We are looking for someone who is enthusiastic, organised and passionate about developing a career in housing.
Interview Details:
Candidates will be invited to attend an interview, which will include a competency‑based discussion exploring relevant experience, knowledge, and skills required for the role. Interviews will take place on Thursday 4th June at our Liverpool City Centre office.
Apprentice Neighbourhood Housing Officer in Liverpool employer: Torus Group
At Torus, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that fosters personal and professional growth. As an Apprentice Neighbourhood Housing Officer in our vibrant Liverpool city centre office, you will benefit from hands-on experience, structured learning, and the opportunity to earn a Level 3 qualification while making a positive impact in the community. Join us to develop your skills in a dynamic environment where your contributions are valued and your career aspirations can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Neighbourhood Housing Officer in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Torus and their values. This will help you connect your own experiences to what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to housing and customer service, so you can confidently showcase your skills and enthusiasm during the real deal.
✨Tip Number 3
Be ready to share your story! Think about your past experiences, even if they’re not directly related to housing. Highlight your willingness to learn and how your skills can contribute to the team at Torus.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Apprentice Neighbourhood Housing Officer in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and interests align with the role of an Apprentice Neighbourhood Housing Officer. We want to see your passion for housing and community services shine through!
Show Off Your Communication Skills:Since strong verbal and written communication skills are key for this role, don’t hold back! Use clear and concise language in your application, and make sure to proofread for any errors. We love a well-presented application!
Highlight Your Team Spirit:We’re looking for someone who can work well in a team, so share examples of how you’ve collaborated with others in the past. Whether it’s school projects or volunteer work, let us know how you contribute to a positive team environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen to join our team at Torus!
How to prepare for a job interview at Torus Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of housing and neighbourhood management. Familiarise yourself with key terms and concepts related to tenancy and estate management. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Your People Skills
As an Apprentice Neighbourhood Housing Officer, you'll be working closely with tenants and residents. Prepare examples of how you've successfully communicated or resolved issues in the past. Highlight your ability to work as part of a team and your commitment to providing excellent customer service.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the role, the team, and the training programme. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself
The interviewers want to see the real you! Be honest about your experiences and your willingness to learn. Show your passion for developing a career in housing and how you can contribute to the team. A positive attitude can go a long way!
