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- Tasks: Empower tenants and enhance their voice in decision-making processes.
- Company: Join Torus Group, a leader in tenant engagement and community development.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful change.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in your community while building your professional network.
- Qualifications: GCSEs or equivalent, customer service experience, and a passion for tenant involvement.
The predicted salary is between 30000 - 40000 £ per year.
Torus Group is seeking a Tenant Involvement Officer to play a key role in strengthening tenant voice across the organisation. Working closely with the Team Leader for Tenant Voice, you will help deliver and promote meaningful tenant involvement in line with the Torus Tenant Voice Strategy, ensuring our approach to engagement is inclusive, outcome-focused and meets regulatory requirements. Through collaboration with tenants, colleagues and key stakeholders, you will support continuous service improvement, transparency and value for money, while empowering tenants to influence decisions and represent themselves through a range of formal and informal participation opportunities. This role will require regular travel around the Liverpool area.
What You’ll be Doing:
- Support the delivery of tenant involvement activities that align with Torus objectives, regulatory requirements and the Tenant Voice Strategy.
- Promote a strong, inclusive tenant movement that influences decisions about homes, neighbourhoods and service delivery.
- Develop, promote and widen access to tenant involvement opportunities, with a focus on increasing participation from harder-to-reach tenants.
- Work with the Torus Foundation and internal colleagues to support the engagement and recruitment of tenants across formal and informal structures.
- Contribute to the development of new and innovative tenant engagement approaches, including emerging groups and engagement linked to new developments.
- Support the planning, delivery, monitoring and review of Tenant Voice initiatives, including scrutiny, mystery shopping, digital engagement and resident groups.
- Organise and support a range of tenant meetings, consultations and panels, working closely with managers across the organisation.
- Work with Business Analysts to evaluate tenant involvement activities, assessing impact, outcomes and value for money, and sharing learning.
- Maintain accurate records of all tenant involvement activity, including databases, consultations, meetings, communication and engagement outcomes.
- Represent the Tenant Voice team internally and externally, supporting events, partnership working and promoting high standards of customer care in line with Torus values.
What We’re Looking For:
- 3 GCSE’s grade C or above, or equivalent.
- Commitment to continuous personal and professional development.
- Housing related experience or experience of dealing with the public in a service with a strong customer focus.
- Experience of consulting with customers and service users and knowledge of challenges.
- A clear knowledge and understanding of regulatory standards and principles of tenant involvement.
- Excellent interpersonal skills, ability to get on well with people and gain trust and confidence of internal and external stakeholders and partners.
- Full, clean UK Driver’s License with access to a vehicle.
Tenant Involvement Officer (9-Month Fixed-Term Contract) in England employer: Torus Group
Contact Detail:
Torus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Involvement Officer (9-Month Fixed-Term Contract) in England
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Torus Group's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with tenant involvement and engagement strategies, as this is key for the role.
✨Tip Number 3
Be ready to share your ideas! Think about innovative ways to engage tenants and improve services. During the interview, don’t hesitate to suggest your thoughts on how to increase participation from harder-to-reach tenants.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Tenant Involvement Officer role.
We think you need these skills to ace Tenant Involvement Officer (9-Month Fixed-Term Contract) in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Tenant Involvement Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: Don’t just list your previous jobs; explain how your past experiences relate to tenant involvement and customer service. We want to see how you've made a difference in similar roles!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and shows your enthusiasm for joining our team at Torus Group!
How to prepare for a job interview at Torus Group
✨Know Your Stuff
Make sure you understand the Torus Tenant Voice Strategy and how tenant involvement works. Familiarise yourself with the regulatory requirements and be ready to discuss how you can promote meaningful tenant engagement.
✨Show Your Passion for Inclusion
Demonstrate your commitment to inclusivity by sharing examples of how you've engaged with harder-to-reach groups in the past. Highlight any innovative approaches you've used to increase participation and how you can apply those here.
✨Be a Team Player
This role involves collaboration with various stakeholders, so be prepared to talk about your teamwork skills. Share experiences where you've successfully worked with others to achieve common goals, especially in service improvement or community engagement.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding tenant empowerment and service delivery.