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- Tasks: Manage housing stock and provide top-notch support to tenants in your community.
- Company: Join a dedicated team focused on improving neighbourhoods and tenant experiences.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in people's lives while enhancing your community.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Roles & Responsibilities
- Manage a defined patch of housing stock, delivering a wide range of tenancy and estate management services.
- Provide advice and support to tenants and residents on all aspects of tenancy management, ensuring a high-quality, customer-focused service.
- Carry out a range of visits including tenancy audits, new tenancy visits, inspections, exchange visits, accompanied viewings and evictions.
- Manage a caseload of tenancy-related issues, including anti-social behaviour, tenancy breaches and tenancy sustainment cases.
- Investigate and resolve issues such as unauthorised occupation, subletting, tenancy fraud, relationship breakdowns and access concerns.
- Work proactively to support tenancy sustainment, carrying out needs assessments and signposting to appropriate support services.
- Use data and insight to identify risks within your patch and prioritise resources effectively.
- Prepare and serve notices where tenancy conditions have been breached.
- Work collaboratively with internal teams including Income, Assets, Safer Estates and Tenancy Sustainment teams to deliver joined-up services.
- Build strong relationships with external partners, agencies and stakeholders, representing the organisation at meetings where required.
- Promote tenant engagement and support resident involvement in local decision-making and neighbourhood improvements.
- Carry out estate inspections, identifying opportunities to improve neighbourhoods and ensure they are clean, safe and well managed.
- Maintain accurate records and case management systems, ensuring compliance with legal, regulatory and audit requirements.
- Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.
Pre-Employment Checks
- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
- Right to work verification
- Qualification certificate check (where applicable)
- Two completed references
- Occupational Health questionnaire - Fit for Work
- DBS check (if required for the role)
- Completion of all new starter documentation including signed terms and conditions
Experience & Qualifications
- Experience working in housing management or delivering services to customers in a similar environment.
- Knowledge of housing legislation and tenancy management practices.
- Experience managing caseloads, including anti-social behaviour and tenancy-related issues.
- Strong communication and interpersonal skills, with the ability to build relationships and influence outcomes.
- Ability to manage a varied workload, prioritising effectively and working independently.
- Experience maintaining accurate records and producing reports.
- Confidence in using data to monitor performance and inform decision-making.
- A proactive and resilient approach, with the ability to manage challenging situations professionally.
- A commitment to health and safety, safeguarding, equality, and excellent customer service.
- GCSEs (or equivalent) in English and Maths.
- CIH Level 3 (or willingness to work towards) is desirable.
- Full UK driving licence and willingness to travel as required.
Neighbourhood Officer - Warrington in England employer: Torus Group
Contact Detail:
Torus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer - Warrington in England
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially around tenancy management and customer service. We want to see your passion shine through!
✨Tip Number 3
Showcase your problem-solving skills! Think of examples where you’ve successfully managed tenancy-related issues or improved neighbourhoods. We love candidates who can demonstrate their proactive approach to challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are committed to making a difference in the community.
We think you need these skills to ace Neighbourhood Officer - Warrington in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing management and customer service. We want to see how your skills align with the role of Neighbourhood Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your interpersonal skills. Share instances where you've built relationships or resolved conflicts, as this will show us you can handle the challenges of tenancy management.
Be Data Savvy: Mention any experience you have with using data to inform decisions or manage caseloads. We love candidates who can leverage insights to improve services, so if you've got examples, make sure to include them!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Torus Group
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management practices. Familiarise yourself with the specific responsibilities of a Neighbourhood Officer, as well as any recent changes in laws or regulations that might affect the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in housing management or customer service. Think of specific examples where you've successfully managed caseloads or resolved tenancy-related issues, especially those involving anti-social behaviour.
✨Demonstrate Your Communication Skills
Since building relationships is key in this role, be ready to showcase your strong communication and interpersonal skills. Practice how you would explain complex issues clearly and how you’ve influenced positive outcomes in past roles.
✨Be Proactive and Resilient
Expect questions about how you handle challenging situations. Prepare examples that highlight your proactive approach and resilience, especially in managing difficult cases or conflicts. This will show that you can maintain professionalism under pressure.