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- Tasks: Be the friendly face of our organisation, helping customers with their queries.
- Company: Join Torus, a community-focused organisation making a difference in local areas.
- Benefits: Gain valuable experience, flexible working, and a chance to impact your community.
- Why this job: Make a real difference by delivering exceptional customer service every day.
- Qualifications: Passion for customer service and understanding of social housing issues.
- Other info: Work across vibrant locations: Liverpool, Warrington, and St Helens.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering outstanding customer service and making a difference in your community? At Torus, our Heartlands Reception Teams are the face of our organisation, serving as the first point of contact for customers across Warrington, Liverpool, and St Helens. We are dedicated to resolving customer queries across all communication channels, ensuring an exceptional customer experience every time.
What you will be doing:
- Serve as the first point of contact for customers face‑to‑face, resolving queries promptly and escalating when necessary.
- Deliver accurate, professional information with the goal of ensuring a world‑class customer experience.
- Build effective relationships with colleagues across the business, particularly within the Local Housing Teams.
- Support customers in navigating services offered by Torus, housing providers, councils, and other relevant organisations.
About You:
- Demonstrate a strong understanding of Social Housing issues and an awareness of services provided by housing providers and local councils.
- Excel in customer‑facing roles, showing a commitment to delivering exceptional service.
- Possess excellent IT skills to support efficient service delivery.
- Are flexible and capable of working across all three heartland locations (Liverpool, Warrington, and St Helens) when required.
Interview Process:
Short‑listed applicants will be invited to attend an in‑person interview commencing Monday 9th February 2026.
Additional Information:
- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire – Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C’s
We reserve the right to close applications early if a sufficient number of applications are received.
Customer Service Advisor (Reception) employer: Torus Group
Contact Detail:
Torus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Reception)
✨Tip Number 1
Get to know the company! Research Torus and their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is key. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on what to expect during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Torus.
We think you need these skills to ace Customer Service Advisor (Reception)
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for customer service in your application. We want to see that you genuinely care about making a difference in the community and delivering outstanding experiences.
Tailor Your Application: Don’t just send a generic application! Take the time to highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Torus Group
✨Know Your Stuff
Make sure you brush up on social housing issues and the services provided by local councils. Being able to discuss these topics confidently will show that you're genuinely interested in the role and understand the community you'll be serving.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face in the role. Think about how you would handle difficult customers or resolve queries efficiently. This will help you feel more prepared and less anxious during the interview.
✨Showcase Your IT Skills
Since excellent IT skills are crucial for this position, be ready to discuss your experience with relevant software or systems. If you have examples of how you've used technology to improve customer service, share those stories!
✨Be Flexible and Personable
Demonstrate your flexibility by discussing your willingness to work across different locations. Also, remember to showcase your interpersonal skills; building relationships is key in this role, so let your personality shine through!
