Sales and Lettings Coordinator in Chester

Torus Developments is at the forefront of delivering 5,300 new homes across the North West as part of a £900 million investment programme. Our Sales Team plays a vital role in bringing these homes to market through Shared Ownership, Outright Sale and Rent to Buy, ensuring customers receive a professional, supportive and seamless experience. We are looking for a proactive and commercially minded Sales and Lettings Coordinator to support the delivery of sales and first lets across a varied portfolio of developments. This is an exciting opportunity to join a high-performing team where you will directly influence scheme performance, customer satisfaction and income generation.

What You Will Be Doing:

• Managing customer enquiries, qualifying applicants and conducting affordability assessments
• Progressing leads through reservation, referencing, legal instruction and completion within agreed timescales
• Administering the full sales process, including reservation payments, mortgage offer approvals, completion statements and Help to Buy applications
• Commissioning and maintaining sales offices and show homes, ensuring presentation standards remain high
• Working collaboratively with Development, Construction, Marketing teams, Independent Financial Advisers and solicitors to deliver a seamless customer journey
• Contributing to pricing, tenure mix and marketing strategies through competitor analysis and performance data
• Monitoring scheme performance, maintaining accurate sales schedules and producing regular reports
• Ensuring compliance with Consumer Credit regulations, GDPR, safeguarding, equality and health & safety requirements
• You will also support wider growth activity, including agency arrangements and acquisitions or disposal programmes, helping the business identify and capitalise on new opportunities.

What We Are Looking For:

• Experience working in a commercial or target-led environment
• Experience in property sales, ideally within the new homes or affordable housing sector
• Knowledge of affordable home ownership products such as Shared Ownership and Rent to Buy
• A proven track record of achieving sales targets while delivering outstanding customer service
• Strong organisational skills with the ability to manage multiple plots, deadlines and stakeholders
• Excellent communication skills, with the confidence to engage with customers, colleagues and external partners
• Good analytical and numeracy skills, with the ability to interpret performance data and manage risk appropriately
• A collaborative approach and the ability to contribute positively to team and corporate objectives
• Flexibility to work evenings and weekends where required and travel between sites across St Helens, Warrington and Liverpool

Interview Process:

Interviews will consist of a competency-based interview along with a scenario-based assessment, which will be provided on the day. Interviews are scheduled to take place on:

• Monday 9th March – St Helens Office
• Thursday 12th March – Warrington Office
• Friday 13th March – St Helens Office

Shortlisted candidates will be contacted during the week commencing 2nd March.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• Enhanced DBS check
• Completion of all new starter documentation including signed T&Cs

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.