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For Companies At a Glance
- Tasks: Manage housing stock and provide top-notch support to tenants in your community.
- Company: Join a dedicated team focused on improving neighbourhoods and tenant experiences.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in people's lives while enhancing your community.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Roles & Responsibilities
- Manage a defined patch of housing stock, delivering a wide range of tenancy and estate management services.
- Provide advice and support to tenants and residents on all aspects of tenancy management, ensuring a high-quality, customer-focused service.
- Carry out a range of visits including tenancy audits, new tenancy visits, inspections, exchange visits, accompanied viewings and evictions.
- Manage a caseload of tenancy-related issues, including anti-social behaviour, tenancy breaches and tenancy sustainment cases.
- Investigate and resolve issues such as unauthorised occupation, subletting, tenancy fraud, relationship breakdowns and access concerns.
- Work proactively to support tenancy sustainment, carrying out needs assessments and signposting to appropriate support services.
- Use data and insight to identify risks within your patch and prioritise resources effectively.
- Prepare and serve notices where tenancy conditions have been breached.
- Work collaboratively with internal teams including Income, Assets, Safer Estates and Tenancy Sustainment teams to deliver joined-up services.
- Build strong relationships with external partners, agencies and stakeholders, representing the organisation at meetings where required.
- Promote tenant engagement and support resident involvement in local decision-making and neighbourhood improvements.
- Carry out estate inspections, identifying opportunities to improve neighbourhoods and ensure they are clean, safe and well managed.
- Maintain accurate records and case management systems, ensuring compliance with legal, regulatory and audit requirements.
- Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.
Pre-Employment Checks
- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
- Right to work verification
- Qualification certificate check (where applicable)
- Two completed references
- Occupational Health questionnaire - Fit for Work
- DBS check (if required for the role)
- Completion of all new starter documentation including signed terms and conditions
Experience & Qualifications
- Experience working in housing management or delivering services to customers in a similar environment.
- Knowledge of housing legislation and tenancy management practices.
- Experience managing caseloads, including anti-social behaviour and tenancy-related issues.
- Strong communication and interpersonal skills, with the ability to build relationships and influence outcomes.
- Ability to manage a varied workload, prioritising effectively and working independently.
- Experience maintaining accurate records and producing reports.
- Confidence in using data to monitor performance and inform decision-making.
- A proactive and resilient approach, with the ability to manage challenging situations professionally.
- A commitment to health and safety, safeguarding, equality, and excellent customer service.
- GCSEs (or equivalent) in English and Maths.
- CIH Level 3 (or willingness to work towards) is desirable.
- Full UK driving licence and willingness to travel as required.
Locations
Neighbourhood Officer - Warrington employer: Torus Group
Contact Detail:
Torus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer - Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially around tenancy management and customer service. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing caseloads and dealing with challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Good luck!
We think you need these skills to ace Neighbourhood Officer - Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing management and customer service. We want to see how your skills align with the role of Neighbourhood Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: Since strong communication is key for this role, let your personality shine through in your written application. Use clear and concise language, and don’t forget to mention any experiences where you’ve built relationships or influenced outcomes.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can handle tenancy-related issues effectively. Share specific instances where you’ve successfully resolved challenges, like anti-social behaviour or tenancy breaches, to demonstrate your proactive approach.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Torus Group
✨Know Your Patch
Before the interview, make sure you research the specific area you'll be managing. Understand the demographics, common issues, and any recent developments in Warrington. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, strong communication is key. Prepare examples of how you've effectively communicated with tenants or resolved conflicts in the past. Be ready to discuss your approach to building relationships with residents and external partners.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully managed tenancy-related issues, such as anti-social behaviour or tenancy breaches. Highlight your problem-solving skills and how you used data to inform your decisions. This will illustrate your capability to handle the challenges of the role.
✨Understand Housing Legislation
Brush up on relevant housing legislation and tenancy management practices before your interview. Being knowledgeable about the legal aspects will not only boost your confidence but also demonstrate your commitment to compliance and safeguarding, which are crucial for this position.