At a Glance
- Tasks: Lead Tortilla's food delivery and corporate catering performance across the UK and France.
- Company: Join a vibrant team at Tortilla, a leader in the food delivery space.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a birthday day off.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving growth and enhancing guest experiences.
- Qualifications: Experience in delivery operations and strong commercial acumen required.
The predicted salary is between 37800 - 46200 £ per year.
Delivery is a critical growth area for Tortilla, and we are looking for a commercially sharp, performance driven Head of Food Delivery to join us.
As our Head of Food Delivery, you will lead the performance and continued evolution of delivery and corporate catering across the UK and France, driving profitable growth whilst ensuring brilliant guest experiences and strong operational execution.
In this role you will be Tortilla's delivery and corporate catering specialist, leading day-to-day channel performance across the estate.
Working closely with our stores, Regional Operations Managers, Support Centre teams and our external delivery partners, you will turn strategy into action.
If you are someone who thrives on driving performance, influencing stakeholders and turning insight into action then this is a role with real impact.
- What you will be responsible for…
- Delivery Leadership
- Act as Tortilla's in-house delivery expert across the UK and France.
- Manage relationships with our external delivery partners, acting as the go-to contact for both restaurants and aggregators.
- Drive performance through strong operational execution, partner collaboration and targeted commercial activity.
- Corporate Catering
- Drive the performance and growth of Tortilla's corporate catering offer across all channels.
- Work with Marketing, Operations and Food teams to ensure the corporate menu is optimised, operationally executable and aligned with customer needs.
- Identify and develop new corporate opportunities, building clear commercial recommendations to drive incremental sales.
- Support stores in delivering a consistent, high-quality catering experience through clear processes, training and operational support.
- Commercial Performance
- Drive commerical performance across the delivery and corporate catering channels, including growth, margin, promotional ROI and store-level contribution.
- Partner with Marketing and Finance teams to develop and evaluate commercial opportunities.
- Provide data-driven insight and regular reporting to identify underperformance, influence decision making and to unlock incremental revenue.
- Lead the development of annual joint business plans with delivery and corporate partners, aligned to Tortilla's budgets and strategic priorites.
- Monitor market trends and competitor performance to keep Tortilla ahead.
- Operational Support
- Work closely with General Managers and Regional Operations Managers to drive consistent, high-performing delivery and catering execution.
- Identify and resolve underperformance quickly and effectively.
- Spend time in store, understanding the operational challenges first hand, helping to problem solve and troubleshoot.
- Provide clear guidance, tools support.
- Guest Excellence
- Deliver engaging training that builds capability across all restaurant teams.
- Create and maintain SOPs for delivery and catering operations.
- Review guest feedback and operational metrics to identify opportunities to elevate the delivery and catering experience.
- Deliver engaging training that builds capability across all restaurant teams.
- Create and maintain SOPs for delivery and catering operations.
- Review guest feedback and operational metrics to identify opportunities to elevate the delivery and catering experience.
- What we are looking for…
- Proven experience in delivery operations, multi-site hospitality, or a fast-paced commercial environment.
- Strong commercial acumen with confidence owning performance.
- Experience working with third-party delivery aggregators.
- A data-driven mindset with the ability to be able to turn numbers into action, with strong excel and presentation skills.
- Excellent influencing skills and the ability to gain buy-in at all levels.
- Comfortable balancing strategy with hands-on problem-solving.
- Organised, adaptable and energised by a dynamic environment.
- Why join us…
- Competitive salary
- 25 days holiday + bank holidays
- Birthday day off
- 100% discount at Tortilla & Chilango
- Pension contribution
- Perkbox membership
Head of Food Delivery Fitzrovia, Greater London, United Kingdom Competitive &... employer: Tortilla
At Tortilla, we pride ourselves on being an exceptional employer, offering our Team Members in Clapham Junction a vibrant work culture filled with camaraderie and support. With competitive pay, free meals during shifts, and a range of benefits including discounts and wellbeing support, we ensure our team feels valued and appreciated. Our commitment to career progression is evident, as many of our HQ staff began their journey in-store, making this an ideal place for those eager to grow and thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Food Delivery Fitzrovia, Greater London, United Kingdom Competitive &...
✨Join Food Science Communities
Get involved in food science forums and communities, both online and offline. Platforms like LinkedIn Groups or Reddit can be goldmines for job leads and valuable insights. Plus, you’ll connect with other food enthusiasts who might even point you towards openings at companies like Tortilla.
✨Attend Industry Conferences and Workshops
Check out exhibitions and workshops in the food science sector. Events like the International Congress on Food Technology are not just knowledge hubs, but also great networking opportunities. You never know who you might bump into – perhaps a hiring manager from Tortilla!
✨Show Off Your Passion for Food Tech
Start a blog or social media channel showcasing innovative food science projects or trends. This not only showcases your expertise but also raises your visibility in the field. When you apply for a role at companies like Tortilla, they’ll see you’re proactive and truly passionate about food technology.
✨Leverage University Career Services
If you're fresh out of uni, make use of your career services! They often have exclusive job boards and connections with companies looking for graduates. Don't forget to mention your interest in roles like those at Tortilla, and they might have insider tips or referrals just for you!
We think you need these skills to ace Head of Food Delivery Fitzrovia, Greater London, United Kingdom Competitive &...
Some tips for your application 🫡
Showcase Your Relevant Projects:When applying for a role in food science and technology at Tortilla, make sure to highlight any relevant projects or research you've worked on. Whether it’s a dissertation, a lab experiment, or a product development idea, detail these experiences to demonstrate your hands-on skills in the field—employers love to see practical applications of your knowledge!
Highlight Technical Skills:In the food science and technology industry, technical skills are key. Be sure to list any specific skills you have related to food safety, quality control, or food processing technologies on your CV. Also, mention any software or analytical tools you’re proficient in, as this shows you're ready to hit the ground running at Tortilla.
Tailor Your Cover Letter:As this is a full-time position, your cover letter should convey not just why you want the job, but also how you fit into the company's vision. Talk about your passion for food science and how your background uniquely positions you to contribute to Tortilla. Make it personal and compelling!
Include Certifications:If you have any certifications related to food science, safety, or technology, be sure to mention them. These can really set you apart from other candidates! List them prominently on your CV and discuss how they relate to the role at Tortilla. It shows you're committed to your professional development.
How to prepare for a job interview at Tortilla
✨Know Your Lab Tech!
Given that you’re diving into food science and technology, brush up on the specific technologies and lab equipment mentioned in the job description. Familiarising yourself with tools like gas chromatography or texture analyzers will show that you’re serious about the technical side of things.
✨Show Off Your Project Experience
Prepare to discuss any relevant projects or research you've undertaken in food science. Whether it’s developing a new recipe, conducting taste tests, or analysing nutritional content, having tangible examples can really show off your expertise and passion for the field.
✨Emphasise Your Soft Skills
Don't underestimate the importance of teamwork and communication in food science roles. Be ready to highlight instances where you’ve effectively collaborated with others or communicated complex scientific ideas clearly. This can make a huge difference in landing that full-time gig!
✨Stay Up-to-Date with Industry Trends
Make sure you’re clued up about the latest trends in food science and technology — think sustainability, food safety, and innovative processing techniques. Discussing these topics during your interview can demonstrate your enthusiasm for the field and how you can contribute to Tortilla’s mission.
