At a Glance
- Tasks: Lead a vibrant team and ensure exceptional service in a fast-paced environment.
- Company: Join Tortilla, a family of over 60 stores serving fresh Californian Mexican food.
- Benefits: Enjoy flexible working, free meals, 33 days holiday, and amazing discounts.
- Other info: Epic social events and a supportive atmosphere make this a great place to work.
- Why this job: Be part of an exciting growth journey with real career progression opportunities.
- Qualifications: Passion for food and customer service; experience in QSR or hospitality is a plus.
The predicted salary is between 39000 - 49000 € per year.
Here at Tortilla, we are seeking to recruit a General Manager to join our team in Clapham! You will join us on a full‑time, permanent contract and in return, you will receive a competitive salary of up to £39,000 per annum plus an amazing, achievable bonus worth up to £10,000 per year.
Benefits
- The opportunity for flexible working
- Free meals on shifts
- 33 days paid holiday per year (+extra day for your birthday!)
- Win amazing prizes including holidays, festival tickets and more through incentives
- Far more sociable hours than many other restaurant brands
- Genuine work/life balance
- Amazing discounts on cinema tickets, Apple products, holidays, high street shops and more through Perkbox!
- Wellbeing support including free counselling, financial and legal advice
Career Progression
- Ongoing professional training and development – earn NVQs with our Apprenticeship Scheme
- Real career progression from General Manager to Operations – and beyond!
- Opportunity to get involved with new openings
- Freedom to move between sites and grow with the group
About Us
Our family of over 60 stores is united by a shared passion for serving high quality, fresh Californian Mexican food. What sets us apart is our commitment to maintaining the authenticity of our ingredients and preparation methods, evident in the fact that we don't have a single freezer in our business - all our food is, in fact, freshly made! As we embark on an ambitious growth plan in the UK and beyond, exciting opportunities for career development abound. Our genuine focus on developing our people is exemplified by the fact that one-third of our headquarters staff started their journey working in-store. The familial atmosphere we cultivate extends beyond work, with epic social events and dedicated entertainment funds for each site, creating a true sense of belonging.
Responsibilities and Qualifications
We’d love you to have a good understanding of GP & Labour control whilst being passionate about food and at your happiest looking after customers. We’ll need you to train, inspire & develop a happy team to ensure that every guest gets the amazing food and service we’re famous for! It’s great if you’ve worked in a similar QSR environment but we’d also love to hear from you if you’ve spent time running a bar, restaurant or contract catering unit. As long as you’re passionate about delivering amazing service then you’re probably our kind of amigo!
General Manager employer: Tortilla
At Tortilla, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Clapham that prioritises employee wellbeing and career growth. With flexible working hours, generous holiday allowances, and a commitment to professional development through our Apprenticeship Scheme, we ensure our team members thrive both personally and professionally. Join us for a rewarding experience where you can enjoy free meals, exciting incentives, and a true sense of belonging within our family of passionate food enthusiasts.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a General Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with industry professionals and follow companies you're interested in, like Tortilla. Engage with their posts and show your enthusiasm for their brand – it could catch someone's eye!
✨Tip Number 3
Prepare for interviews by researching common questions for General Managers and practising your answers. Think about how your experience aligns with Tortilla's values and be ready to share examples of how you've inspired teams in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Tortilla family!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for food and customer service shine through. We want to see that you genuinely care about creating amazing experiences for our guests!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in the QSR industry or similar environments. We love seeing how your background aligns with our values and the role of General Manager.
Be Authentic:Don’t be afraid to show your personality in your application. We’re all about authenticity here at Tortilla, so let us get to know the real you and what makes you a great fit for our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Tortilla
✨Know Your Stuff
Before the interview, make sure you understand Tortilla's values and what makes their food special. Familiarise yourself with their menu and be ready to discuss how your passion for food aligns with their commitment to quality.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to inspire and develop a team. Prepare examples of how you've successfully led teams in the past, focusing on training and motivating staff to deliver excellent service.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer service challenges. Think of specific situations where you turned a negative experience into a positive one, showcasing your customer-centric approach.
✨Express Your Passion for Growth
Tortilla values career progression, so share your aspirations and how you see yourself growing within the company. Discuss any relevant training or development you've pursued and how it can benefit the team.
