Receptionist in City of London

We are looking to appoint a motivated, reliable and hard working Receptionist. We have a part time position available, with the scope for full time. Previous Receptionist experience would be desirable.

Main duties of the job:

• The first point of contact for patients and external services, face to face, on the phone and via email.
• To provide administrative support to the Practice Manager, GPs and health professionals including word processing, liaising with hospital administration teams and general clerical duties.

About us:

We are a large practice with a patient population of 11,800. We have two GP Partners, one salaried GP and four regular Locum GPs and a team of Receptionists, Administrators and Secretaries. The Practice relies on a team of hardworking, efficient and friendly staff with a great sense of humour, in this fast paced environment.

Salary - depending on experience.

Job responsibilities:

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Administration:

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols.
• Pulling/filing notes for surgeries and update as necessary.
• Incoming paperwork (e.g., post, requests for prescriptions, photocopying, faxes).
• Filing post in medical records.
• Fax and photocopy as requested.
• Outgoing paperwork (referrals, business letters, claims, forms, repeat prescriptions).

Reception:

• Handing completed repeat prescriptions to patients and checking names and addresses.
• Be able to cover all reception positions as necessary.
• Contact with patients, appointments, greeting patients on arrival, directing as appropriate, dealing with visitors, informing patients of late running surgeries, registering new patients, explaining services.

Appointments:

• Process appointment requests from patients by telephone and in person.
• Deal with visit requests.

Computer:

• Registrations of new patients, computer data entry and medical records.
• Process patients' change of address, computer data and medical records.
• Process repeat prescription requests in accordance with Practice guidelines.

Telephone:

• Have working knowledge of telephone, during and after hours.
• Cover for telephonist when necessary.

Other Tasks:

• Ensure building security; have thorough knowledge of doors/windows/alarm.
• Make coffee for doctors.
• Any other tasks allocated by managers.
• Organise catering for meetings.
• Handle cash safely and efficiently and maintain records.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients' needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification:

• Previous Receptionist experience.
• Previous experience using EMIS and Docman.
• Disclosure and Barring Service Check.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.