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- Tasks: Support store management, open/close operations, and create an amazing shopping experience.
- Company: Torrid celebrates every shape and size, fostering an inclusive and diverse culture.
- Benefits: Enjoy a 50% discount, mental health resources, 401K match, and tuition reimbursement.
- Why this job: Join a vibrant team focused on empowerment and customer connection in a dynamic retail environment.
- Qualifications: Previous retail management experience and a passion for fashion are essential.
- Other info: Flexible schedule required, including holidays and weekends.
The predicted salary is between 24000 - 36000 £ per year.
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At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees. We\’re committed to cultivating a welcoming, inclusive, and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development, and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.
As a Keyholder, you’ll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.
What You’ll Do:
- In partnership with management team, ensure store is achieving company objectives and KPI goals
- Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
- Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
- Perform register functions while using your sales, promotion, and product knowledge to drive add-on sales
- Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
- Ability to work a flexible schedule inclusive of holidays, nights, and weekends
What You’ll Need:
- Previous specialty/apparel retail management experience, preferably in a similar role with proven ability to lead teams to success and proven sales performance
- Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
- Retail and fashion are always changing, so flexibility and ability to adapt to any situation, environment, challenges, job duties, and work schedules are pillars to your success
- Be fashion-focused and stay on top of current trends
Physical Requirements (with or without reasonable accommodation):
- Able to stand and walk around during scheduled hours
- Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 lbs
- Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.
Description
At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees. We\’re committed to cultivating a welcoming, inclusive, and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development, and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.
As a Keyholder, you’ll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.
What You’ll Do:
- In partnership with management team, ensure store is achieving company objectives and KPI goals
- Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
- Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
- Perform register functions while using your sales, promotion, and product knowledge to drive add-on sales
- Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
- Ability to work a flexible schedule inclusive of holidays, nights, and weekends
What You’ll Need:
- Previous specialty/apparel retail management experience, preferably in a similar role with proven ability to lead teams to success and proven sales performance
- Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
- Retail and fashion are always changing, so flexibility and ability to adapt to any situation, environment, challenges, job duties, and work schedules are pillars to your success
- Be fashion-focused and stay on top of current trends
Physical Requirements (with or without reasonable accommodation):
- Able to stand and walk around during scheduled hours
- Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 lbs
- Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.
What You’ll Get:
- Associate discount 50%, additional monthly discount coupon, mental health resources, sick time*
- 401K with Company match, Employee Stock Purchase Program (ESPP), Tuition reimbursement
- *Sick time benefit available where legally required
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Keyholder employer: Torrid
Contact Detail:
Torrid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder
✨Tip Number 1
Familiarise yourself with Torrid's brand values and customer experience philosophy. Understanding their commitment to inclusivity and diversity will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully led a team in a retail environment. Be ready to discuss specific situations where you motivated your team to achieve sales goals or improve customer service.
✨Tip Number 3
Stay updated on current fashion trends and be prepared to discuss them during your interview. Showing that you're fashion-focused and knowledgeable about the industry will set you apart as a candidate who truly understands the role.
✨Tip Number 4
Be flexible and ready to discuss your availability for various shifts, including holidays and weekends. Highlighting your willingness to adapt to the store's needs will demonstrate your commitment to the role and the team.
We think you need these skills to ace Keyholder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, especially any roles where you led a team or achieved sales targets. Use specific examples to demonstrate your ability to multitask and create an amazing customer experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fashion and retail. Mention how your values align with Torrid's commitment to inclusivity and diversity. Share specific instances where you've contributed to a positive shopping experience or led a successful team.
Showcase Your Flexibility: Emphasise your ability to adapt to changing environments and schedules. Provide examples of how you've successfully managed multiple tasks in a fast-paced setting, which is crucial for the Keyholder role.
Highlight Customer Service Skills: Since the role focuses on providing an amazing shopping experience, detail your customer service skills. Include any training or experiences that showcase your ability to connect with customers and drive loyalty.
How to prepare for a job interview at Torrid
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the fashion industry during the interview. Discuss current trends and how they influence customer preferences, as this will demonstrate your commitment to staying updated and relevant in the retail space.
✨Highlight Your Leadership Skills
As a Keyholder, you'll be expected to lead by example. Share specific examples from your previous experience where you successfully led a team or improved sales performance. This will show that you have the capability to support the management team effectively.
✨Emphasise Customer Experience
Prepare to discuss how you create amazing shopping experiences for customers. Think of examples where you went above and beyond to ensure customer satisfaction, as this aligns with Torrid's focus on positive customer connections.
✨Demonstrate Flexibility and Adaptability
Retail is fast-paced and ever-changing. Be ready to talk about times when you had to adapt to new challenges or changes in your work environment. This will show that you can handle the dynamic nature of the role and contribute positively to the store's success.
