At a Glance
- Tasks: Oversee warehouse and transport operations, ensuring efficiency and compliance.
- Company: Join Torque, a company that values growth and innovation.
- Benefits: Enjoy free parking, pension scheme, and discounts at various retailers.
- Other info: Embrace change and develop your career in a supportive environment.
- Why this job: Lead a dynamic team and make a real impact in logistics.
- Qualifications: 3+ years in transportation management and strong IT skills required.
Torque provides exceptional opportunities for people to grow and advance, professionally and personally.
We offer benefits such as free onsite parking, company pension scheme and employee discounts across a range of retailers.
Warehouse and Transport Operations Manager
Job Id: HES-12
Closing Date: 31st July 2026
An exciting opportunity has arisen for a Warehouse and Transport Operations Manager to join our team based at our Heston site, TW5 9NS.
Purpose of the role
Oversee the daily end to end warehouse and transport routines and procedures. Manage the customer relationship by maintaining service level agreements and meeting key performance indicators.
Main duties and responsibilities
What you do:
- Ensure manpower planning to ensure cover at all times and manage agency requirements.
- Complete ad hoc vehicle checks ensuring pre checks are completed and any anomalies are actioned and recorded.
- Accountable for ETSF bonded warehousing and custom procedures.
- Ensure accurate loading and processing of deliveries, reviewing and recovery planning where necessary.
- Manage the development and performance of the team through training and coaching.
- Manage and coordinate any activities that affect operational decisions.
- Set and work to budgets advising on any variances.
- Leads the health and safety agenda in your area and ensure all audits, checks and compliance routines are up to date.
- Provide clear and accurate communication to the customer on all points relating to the contract, ensuring timely responses.
- Work to achieve the KPIs and SLAs.
- Develop relationships with key contacts and stakeholders at all levels.
- Lead and implement change activities, projects and new initiatives.
- Ensure routine vehicle and FLT maintenance is scheduled.
- Complete security checks and staff searches weekly.
- Play an active part in wider site management duties
- Proactively manage unplanned absence and lateness to ensure minimal disruption to customer.
- Minimise cost by managing stock accuracy and loss.
- Identify opportunities to use systems to reduce manual input.
- Accountable for driver compliance and action any infringements (liaising with Night Transport Manager).
- Work closely with the Night Manager to provide cover when required.
- Champion Torque. Approach work with excitement and curiosity, motivating others simultaneously. Keep up to date with industry innovations and opportunities. Use your knowledge to suggest changes that maximise revenue or improve processes
- Develop a safety culture within the operation, ensuring the highest standards of safety are met at all times.
- Create an environment of trust. Have difficult conversations when necessary and proactively ensure alignment with Torque Policies.
- Responsibly act when others will not. Focus on where you add value and trust others to do the same.
- Inspire confidence – use a creative approach to problem solving and to thinking ’outside the box’.
- Embrace change and new ideas. You see adversity as a chance to grow and help your team accept and meet change positively.
- Plan effectively for the team's strengths. Proactively manage team performance by conducting meaningful performance reviews, career development conversations and training and document appropriately.
- Approach work with energy, commitment, and diligence. Always look for ways to reduce cost, waste, and have a positive environmental impact with the ability to work under pressure
- Understand the importance of constructive criticism and receive it openly. Understand how your words and actions may impact others, learn new ways to effectively communicate and make people feel valued developing and maintaining positive internal and external relationships at all levels.
Must have:
- A good level of literacy and numeracy
- Knowledgeable of current transportation and health and safety regulations
- IT skills (Microsoft Office and Warehousing Systems)
- An understanding of current health and safety regulations
- Understanding of basic employment law
- A flexible approach to work and the ability to work with changing demands (including shift patterns)
- 3+ Years’ experience of Transportation Management
- Driving Licence - Essential
- Basic understanding of route planning/optimisation
- Understanding of Freight Warehousing
Warehouse and Transport Operations Manager employer: Torque Logistics Limited
Torque is an outstanding employer that prioritises the growth and advancement of its employees, both professionally and personally. Located at our Heston site, we offer a supportive work culture with benefits such as free onsite parking, a company pension scheme, and employee discounts, all while fostering an environment that encourages innovation and teamwork. As a Warehouse and Transport Operations Manager, you will have the opportunity to lead a dedicated team, develop your skills through training, and contribute to a safety-focused culture, making this role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse and Transport Operations Manager
✨Get to Know Local Distribution Centres
Start hanging around local distribution centres and warehouses, like the ones that might belong to Torque Logistics Limited. Many times, they have sign-up sheets for job openings or even informal meet-ups that could lead to job opportunities.
✨Talk to Recruiters and Employment Agencies
There are loads of recruitment agencies that specifically focus on warehouse and logistics roles. Get in touch with them and let them know you’re looking for full-time work. They often have inside info on openings before they're advertised!
✨Brush Up on Your Skills
Think about the specific skills that are hot in the warehouse sector right now, like inventory management software or health and safety protocols. We can help you find resources to polish up your abilities, which can make you stand out when you're looking at those full-time gigs.
✨Apply Directly Through Us!
Don't forget to keep an eye on our website for any full-time listings at Torque Logistics Limited. Applying directly can sometimes give you an edge, especially if you tailor your application to highlight your relevant experience in logistics and warehousing!
We think you need these skills to ace Warehouse and Transport Operations Manager
Some tips for your application 🫡
Highlight Your Experience with Inventory Management:When you're whipping up your CV, make sure to spotlight any experience you've got in inventory management or warehousing. We love to see proficiency in stock control systems or previous roles where you've managed inventory levels. Show us how you can keep things organised and running smoothly!
Demonstrate Your Attention to Detail:In the warehouse and logistics field, attention to detail is key. Use your cover letter to share specific examples of how you've caught mistakes or streamlined processes in the past. Let us know how your precision can contribute to our team at Torque Logistics Limited.
Get Familiar with Relevant Certifications:If you've got any certifications related to warehousing or logistics—like health and safety or forklift operation—make sure they shine on your CV! We appreciate all the qualifications that show you're serious about the role and keeping a safe, efficient workspace.
Show Off Your Problem-Solving Skills:Logistics can be unpredictable, so if you've tackled any significant challenges in previous positions, tell us all about it! Use your cover letter to highlight how you've adapted to situations, such as changes in supply or unexpected delays. We want to see your resourcefulness in action for this full-time role at Torque Logistics Limited.
How to prepare for a job interview at Torque Logistics Limited
✨Know Your Warehouse Systems
Familiarise yourself with popular warehouse management systems like SAP or Oracle. If you have experience using these or similar tools, be prepared to discuss how you utilised them to improve efficiency or accuracy in inventory management.
✨Highlight Your Problem-Solving Skills
In the logistics arena, unexpected challenges pop up all the time. Be ready to share some examples of when you faced a logistical hiccup and how you tackled it. This shows you can think on your feet and keep things running smoothly.
✨Teamwork Makes the Dream Work
Since it’s a full-time position, expect questions about your ability to work in a team in a busy warehousing environment. Share experiences where you collaborated with others, maybe to meet tight deadlines or manage large shipments, ensuring you showcase your ability to communicate effectively.
✨Safety First! Talk About Protocols
Logistics roles require a real understanding of safety protocols. Brush up on basic safety guidelines and be ready to discuss how you’ve implemented or adhered to these in past roles. This shows that you’re serious about your role in maintaining a safe working environment.
