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For Companies At a Glance
- Tasks: Drive bookings, build relationships, and maximise revenue in a dynamic office role.
- Company: Join TLH, the top choice for hotel-based leisure in Torquay.
- Benefits: Enjoy free leisure access, discounts, meals, and up to 28 days annual leave.
- Other info: Full-time role with weekend availability; excellent career growth opportunities.
- Why this job: Make an impact by turning enquiries into memorable experiences and securing new business.
- Qualifications: Energetic, confident, with a passion for sales and customer service.
The predicted salary is between 26832 - 26832 £ per year.
It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Reservations Team Member within our dynamic Sales & Marketing team, you’ll find that no two days are the same. This is a varied and engaging office-based role at the heart of our business – driving bookings, building relationships, and maximising revenue.
We’re looking for someone with energy, confidence, and a genuine passion for sales and customer service – someone who thrives on turning enquiries into memorable experiences and isn’t afraid to pick up the phone to secure new business, while also demonstrating excellent attention to detail and strong administrative skills.
In this role, you’ll handle a wide range of responsibilities including:
- Delivering exceptional service across telephone, email, and online enquiries
- Proactively making outbound calls to secure bookings and maximise revenue opportunities
- Accurately recording and managing all reservations in line with established procedures
- Identifying opportunities to upsell and promote premium experiences
- Managing private and group bookings, including rooming lists and invoicing
- Building strong relationships with group organisers and private guests through timely communication
- Supporting the team with general administrative duties
- Processing payments and ensuring all bookings are settled prior to arrival
- Maintaining a strong knowledge of all services and products available at TLH Leisure Resort
Our values – STARS
Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:
- Service– Excellent written and verbal skills, creating a great first impression and ensuring the booking process runs smoothly for group organisers and private guests
- Teamwork– Work seamlessly alongside both TLH team members and external stakeholders to provide the best possible service to our guests, increasing the likelihood of repeat bookings
- Attitude– Maintain a positive and professional attitude at all times
- Respect– Act in a respectful way and understand that all guests will have individual needs
- Safe and Sustainable– Abide by all health and safety regulations and ensure all booking details are completed in line with company policies and procedures
What we have to offer
As part of the TLH Team, you will be able to take advantage of exceptional company benefits including:
- Free use of the leisure facilities (during selected times)
- Discounts on Aztec Spa treatments and facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and family
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty
- Up to 28 days annual leave
- Workplace pension scheme (subject to eligibility criteria)
This is a full-time permanent role of 40 hours over 5 days, requiring some weekend availability. Salary: £26,832 per annum.
If you bring enthusiasm, a sales-driven mindset, and a commitment to delivering exceptional guest experiences, we’d love to hear from you.
Reservations Team Member in Torquay employer: Torquay Leisure Hotels Ltd
Contact Detail:
Torquay Leisure Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Team Member in Torquay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TLH and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. This will help you feel more confident when it comes to turning enquiries into bookings.
✨Tip Number 3
Show off your personality! When you apply through our website, let your enthusiasm shine through. Share examples of how you've delivered great customer service or closed a sale in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reservations Team Member in Torquay
Some tips for your application 🫡
Show Your Passion for Sales: When writing your application, let your enthusiasm for sales and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely enjoy engaging with people and turning enquiries into memorable experiences.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience with reservations or customer service, even if it’s not in a hotel setting. We love seeing how you can bring your unique flair to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, attention to detail is key in this role, so show us you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of Team TLH!
How to prepare for a job interview at Torquay Leisure Hotels Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with TLH Leisure Resort and its offerings. Research their services, values, and any recent news. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Sales Skills
Since this role is all about driving bookings and maximising revenue, be prepared to discuss your previous sales experiences. Think of specific examples where you turned enquiries into bookings or upsold products. This will demonstrate your passion for sales and customer service.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. You might be asked how you handle difficult customers or work with a team. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re engaged and serious about wanting to join the team.